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Product page image not working since last update

This topic has 10 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by scrumgum

scrumgum

Participant

July 15, 2024 at 16:56

Hi there,
Since last update of xstore theme I noticed that the product page image slider is not working as required by the widget, you can see how the elements breaks in production unlike the elementor editor.
This has been working perfectly just two days ago for almost the last year.
Please take a look at the attached video

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404896 Copied Theme version: 9.3.15

9 Answers

scrumgum

Participant

July 15, 2024 at 21:33

Hi
Please find time to help me with this bug, The website is in production

#404930 Copied

Jack Richardson

Support staff

July 16, 2024 at 07:50

Hello @scrumgum,

Could you please, check now ?
We have deactivated “השבתת Theme Swiper JS” option in your Theme Options to force load theme Swiper JS.

Kind regards,
Jack Richardson
The 8theme’s team

#404971 Copied

scrumgum

Participant

July 16, 2024 at 22:01

Hi
I can confirm that the slider is back to normal.
But on mobile view the website looks bad, like some element is making the layout break the boundaries. Please have a look at the attached video.
This was checked in multiple devices and browsers.

Please contact administrator
for this information.

#405225 Copied

scrumgum

Participant

July 16, 2024 at 22:20

I can relate this issue to the last fix as this layout bug was not there yesterday.
Please advise

#405226 Copied

Jack Richardson

Support staff

July 17, 2024 at 07:08

Dear @scrumgum,

We hope this message finds you well. We are pleased to inform you that we have successfully implemented all necessary patches on your website to address the issue concerning layout shifts on mobile devices. You can view the corrected layout via this link: https://www.awesomescreenshot.com/image/49440804?key=fa9e1ffe1e1656fc0525ce1654ada39c.

Could you kindly verify if the solution meets your expectations? If everything is satisfactory, please mark this topic as resolved.

Thank you for your cooperation and looking forward to your confirmation.

Best Regards,
Jack Richardson
The 8Theme Team

#405258 Copied

scrumgum

Participant

July 17, 2024 at 07:20

Hi
Thank you for the reply. Have you had a chance to check it out on your personal smartphone?
The bug is still there.
I checked on multiple devices.

Files is visible for topic creator and
support staff only.

#405262 Copied

scrumgum

Participant

July 17, 2024 at 07:24

You can see that the theme scrollup arrow button is fixed to the bottom left.

I can’t tell what is the source of it but this is a new bug, Did not installed any new plugins or did any theme related changes past few days.

#405264 Copied

Jack Richardson

Support staff

July 17, 2024 at 07:28

Hello @scrumgum,

We did check your web-site from our side and found no issues. Could you please, clear your browser cache and check then ?

Kind regards,
Jack Richardson
The 8theme’s team

#405266 Copied

scrumgum

Participant

July 17, 2024 at 07:31

You are correct, Thank you for solving the bug!
As always, best theme support I have seen (too bad I can recommend only once haha)

#405267 Copied
Tagged: fix woocommerce image issue, product image not displaying, update causing woocommerce errors, woocommerce product page error, woocommerce update issue, wordpress template problems
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The issue related to '‘Product page image not working since last update’' has been successfully resolved, and the topic is now closed for further responses

Product page image not working since last update

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