User account is logged in but prices are not showing front end

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson

  • 3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2024 at 06:48

    Hello,

    Good day to you!

    Thank you for reaching out and bringing this issue to our attention.

    Please provide FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: khurram virk
    khurram virk
    Participant
    July 16, 2024 at 11:16

    dear sir

    greetings!

    PC

    thank you

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2024 at 11:40

    Dear @khurram virk,

    I hope this message finds you well.

    We are currently experiencing difficulties accessing the dashboard of your website due to an “Access Denied – GoDaddy Website Firewall” message. Upon reviewing the provided screenshot, it appears that the “Permission Restrictions Rules” option have been set to “All” value.

    Could you kindly adjust this setting to “Not Logged In” and verify if the issue persists? Your cooperation in resolving this matter would be greatly appreciated.

    Thank you for your attention to this issue. We look forward to your prompt response.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Please contact administrator
    for this information.
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