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Can not create or activate new child theme. Please contact our support.

This topic has 8 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by IT Manager

IT Manager

Participant

July 15, 2024 at 18:05

unable to install the pre built theme
I keep getting this error.

“Can not create or activate new child theme. Please contact our support.”

Files is visible for topic creator and
support staff only.

#404909 Copied Theme version: 9.3.15

7 Answers

Andrew Mitchell

Support staff

July 16, 2024 at 07:00

Hello IT Manager,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404957 Copied

IT Manager

Participant

July 16, 2024 at 08:45

Ok have provided all the necessary details.

Please contact administrator
for this information.

#404999 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 09:35

Hello, IT Manager,

We hope this message finds you well. Upon review, it appears that your server does not meet the minimum requirements necessary for our theme. We kindly request that you contact your hosting provider to address this issue promptly.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#405019 Copied

IT Manager

Participant

July 16, 2024 at 09:55

Hi,
the host has resolved the issue.

Files is visible for topic creator and
support staff only.

#405038 Copied

IT Manager

Participant

July 16, 2024 at 09:55

Please check it

#405039 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 10:14

We would like to express our gratitude for your assistance in resolving the issue with the system requirements. Following your intervention, the demo data has been installed correctly.

Could you please verify the installation at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#405051 Copied

IT Manager

Participant

July 16, 2024 at 10:50

Thanks
Its running now.

#405067 Copied
Tagged: best woocommerce themes, child theme creation, contact woocommerce support, theme activation support, top selling woocommerce themes, woocommerce theme troubleshooting
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Can not create or activate new child theme. Please contact our support.

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