Issue in Sticky Header - by Sam - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

  • Avatar: Sam
    Sam
    Participant
    July 15, 2024 at 20:22

    Dear team!

    Please check the sticky heady still active in mobile view.

    https://prnt.sc/NKfOBxmdjvK8

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2024 at 08:03

    Hello Sam,

    Thank you for reaching out to us.

    Unfortunately, we are unable to view the screenshot you mentioned in your message. Could you please resend it along with a more detailed description of your requests? This will help us assist you more effectively.

    Best Regards,
    8Theme’s Team

    Avatar: Sam
    Sam
    Participant
    July 16, 2024 at 09:12

    Even though Sticky Header was deactivated on mobile, it still appears on the mobile as Sticky.

    See the attachment plz.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2024 at 12:47

    Hello Sam,

    Could you please make the following adjustments to the header template?

    Navigate to:
    – Container Settings
    – Advanced
    – Motion Effects
    – Sticky, and disable it.

    Best Regards,
    8Theme’s Team

    Avatar: Sam
    Sam
    Participant
    July 16, 2024 at 12:58

    I did as per your instruction but still Sticky. Please check the do the needful.

    I want it to be sticky in Laptop, Tablet and Disable in Mobile.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 16, 2024 at 13:33

    Hello Sam,

    Please provide FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Sam
    Sam
    Participant
    July 16, 2024 at 13:48

    Check this plz

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2024 at 15:31

    Dear @Sam,

    We hope this message finds you well. We would like to inform you that we have noticed the Motion Effects feature was activated on your header for one of Containers. For reference, please see the screenshot here: https://www.awesomescreenshot.com/image/49423710?key=6d490e3dd46c43357f40799608fc8a34.

    As a precaution, we have deactivated this feature. Could you kindly verify if everything is now functioning to your satisfaction?

    Thank you for your attention to this matter.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 16, 2024 at 15:56

    Dear Sam,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘Issue in Sticky Header’' has been successfully resolved, and the topic is now closed for further responses

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