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Problems with image thumbnails under main image

This topic has 13 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

CMYKgroup

Participant

July 16, 2024 at 04:07

under the main image, the thumbnails keep getting messed up and we can’t see how to sort this out, any ideas?

Please, contact administrator
for this information.

#404945 Copied Theme version: 9.3.15

12 Answers

Rose Tyler

Support staff

July 16, 2024 at 09:34

Hello CMYKgroup,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#405018 Copied

CMYKgroup

Participant

July 16, 2024 at 10:54

Not seeing any XStore Control Panel, where is this located? got a direct url?

#405069 Copied

CMYKgroup

Participant

July 16, 2024 at 10:58

Oh, found it, but got no patchers in the menu

#405073 Copied

Rose Tyler

Support staff

July 16, 2024 at 11:04

Hello CMYKgroup,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#405078 Copied

CMYKgroup

Participant

July 16, 2024 at 11:09

see private for url

Please contact administrator
for this information.

#405079 Copied

Rose Tyler

Support staff

July 16, 2024 at 12:10

Hello CMYKgroup,

Private Content

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#405108 Copied

CMYKgroup

Participant

July 16, 2024 at 13:57

Thanks, I see the patcher now and have applied the patches, not seeing any changes tho on the thumbnails under the main product image …

Please contact administrator
for this information.

#405153 Copied

Jack Richardson

Support staff

July 16, 2024 at 15:43

Hello @CMYKgroup,

The issue with thumbnails was caused by the custom CSS you created in Custom CSS & JS section. We have modified your code so now the thumbnails should be displayed correct.
Please, check the results !

Kind regards,
Jack Richardson
The 8theme’s team

#405189 Copied

CMYKgroup

Participant

July 18, 2024 at 02:18

Thank you, we didn’t see something that caused that, can you remember what the css was?

#405483 Copied

Jack Richardson

Support staff

July 18, 2024 at 08:21

Dear @CMYKgroup,

We hope this message finds you well.

We kindly request that you review the screenshot linked below, which highlights the previously discussed code issue:
https://www.awesomescreenshot.com/image/49477855?key=26d8a5390dad9221622bd2de63029ff8.

As previously communicated, we have made the necessary modifications to the code, and we believe it now meets the required standards. We would appreciate it if you could confirm whether the solution aligns with your expectations and inform us if your issue has been resolved.

Should you find everything to be in order, we kindly ask that you mark this topic as closed. Your confirmation will greatly assist us in maintaining efficient and effective service management.

Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

#405526 Copied

CMYKgroup

Participant

July 18, 2024 at 08:29

Thank you for the update, everything is working fine now, thank you for the help

#405528 Copied

Andrew Mitchell

Support staff

July 18, 2024 at 08:29

Dear CMYKgroup,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#405529 Copied
Tagged: fix woocommerce thumbnails, image thumbnail issues, woocommerce image problems, woocommerce template solutions, wordpress image troubleshooting, wordpress woocommerce templates
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Problems with image thumbnails under main image

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