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Issues with Xstore patch installation and e-commerce website problems

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Rose Tyler

Gadea

Participant

July 16, 2024 at 21:31

I’m experiencing issues with installing patches on my e-commerce website. Despite having 4 months of validity left on my license, the system is asking me to renew it to install the updates.
Additionally, I’m having a problem on my website where the “Add to Cart” button animation gets stuck on loading for a long time, even though the item is added successfully. This can be confusing for my customers.
I’ve tried investigating the issue, and I suspect that the patches that didn’t install with the latest plugin update from Xstore might be causing this error. Please, can you help me resolve this issue? I’ll attach images that show the problem.

Best regards,
Maximiliano Gadea

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#405221 Copied Theme version: 9.3.15

3 Answers

Andrew Mitchell

Support staff

July 17, 2024 at 07:53

Hello Gadea,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#405276 Copied

Gadea

Participant

July 17, 2024 at 15:13

Yeah sure!

Please contact administrator
for this information.

#405429 Copied

Rose Tyler

Support staff

July 17, 2024 at 16:05

Hello Gadea,

We appreciate your prompt response.

Private Content.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#405445 Copied
Tagged: e-commerce site solutions, e-commerce website troubleshooting, fixing xstore patch, woocommerce template errors, wordpress woocommerce issues, xstore installation issues, xstore patch problems
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