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Theme contains outdated copies of some WooCommerce template files

This topic has 9 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

donaceli

Participant

July 16, 2024 at 23:13

The subscriptions plugin for woocommerce doesn’t work. I get messages that the template files need to be updated.

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#405228 Copied Theme version: 9.3

8 Answers

donaceli

Participant

July 16, 2024 at 23:14

Additional screenshots

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Rose Tyler

Support staff

July 17, 2024 at 06:46

Hello Donaceli,

1/ Thank you for reaching out to us with your query.

We kindly request that you update the theme and Core plugin by following the links provided below:
– Theme Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
(go to Dashboard > Updates > click Check again link)
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please ensure not to update the WooCommerce plugin before updating the theme in future instances.

2/ This can be ignored in case you are using our builders – https://gyazo.com/44ac26abf2a079e11d2bcd1a486c9d84
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

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donaceli

Participant

July 17, 2024 at 16:38

Thank you for your prompt reply and information on importance of giving the priority to xcore when updating WooCommerce. I can confirm that the WooCommerce templates error message has been resolved.

However, the WooCommerce subscriptions issue persists. I have WooCommerce, WooCommerce subscriptions and Buy Now or Subscribe and Save for WooCommerce Subscriptions plugins activated and setup. When I choose subscription option on product page and it gets added to the cart – a full product price is shown in the cart and checkout. For some reason the subcription doesn’t work. I am using xstore theme builders for woocommerce single-product, archive products, checkout and cart. I don’t know what can be causing this issue.

Thanks for the help.

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Luca Rossi

Support staff

July 18, 2024 at 05:39

Hi @donaceli,

The website URL and WP-Admin account are not working anymore.

Could you please double check again?

Thank you!

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donaceli

Participant

July 18, 2024 at 09:08

Private

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Luca Rossi

Support staff

July 18, 2024 at 10:07

Hi @donaceli,

We’re unable to login to your website, please check our screenshot.

To make any custom fields on the Single Product page work, you have to disable the Ajax Add To Cart setting under XStore > Theme Options > WooCommerce(Shop) > Single Product Page > Layout > Ajax Add To Cart.

Hope it helps!

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donaceli

Participant

July 18, 2024 at 14:43

Thank you for your timely reply, and I’m sorry to hear that the links provided didn’t work for you.

I just wanted to say, that your support and response time are out of this world 🙂 I appreciate that and praise the 8theme team for your outstanding product and amazing customer service.
I have disabled the Ajax from the single product layout, and it does indeed show the price properly now in the basket totals section of the cart but doesn’t in the product list.

Any ideas why would that be the case and how to fix this? I cleared the browser data but that didn’t change anything. Also, could you tell me what negative outcome does it have when Ajax option is disabled?

Cheers.

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Luca Rossi

Support staff

July 19, 2024 at 04:35

Hi @donaceli,

There is no negative when you disable the ajax add to cart, it just reloads the page when a product is added to the cart.

I have disabled the Ajax from the single product layout, and it does indeed show the price properly now in the basket totals section of the cart but doesn’t in the product list.

The subtotal and total looks good on our end. Could it be the 20% discount?

Warm Regards,
The 8Theme Team

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Tagged: fix outdated woocommerce files, outdated woocommerce template files, update woocommerce template files, woocommerce theme issues, woocommerce wordpress templates, wordpress woocommerce troubleshooting
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