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When using product filter to search for a product, the wrong supplier comes up in archive page

This topic has 7 replies, 2 voices, and was last updated 3 months ago ago by Applesandcider

Applesandcider

Participant

July 17, 2024 at 09:03

Hi,

Please see attached video. I think I have set up all attributes and categories correctly, but that supplier that you see at the end is not connected to any of the products that are shown. All those products shown are provided by two different suppliers and that one showed is not either of them. Bit confused why it is therefore showing up.

Please, contact administrator
for this information.

#405298 Copied Theme version: 9.3.15

6 Answers

Applesandcider

Participant

July 17, 2024 at 11:43

I have updated my FTP credentials and WPAdmin access as 8theme staff were having problems accessing. Hopefully now both FTP and WPadmin are accessible.

Thanks

Please contact administrator
for this information.

#405354 Copied

Jack Richardson

Support staff

July 18, 2024 at 13:42

Dear @Applesandcider,

I hope this message finds you well. We have reviewed the settings for your product attributes and noticed a discrepancy that may be affecting the search results on your web-site. Please find in private area a detailed overview of the current settings and our recommendations.

Should you require any further assistance or clarification, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Please contact administrator
for this information.

#405631 Copied

Applesandcider

Participant

July 18, 2024 at 14:06

All noted thank you, can you please remove your last message and perhaps put it into the private content area, as I’d like to keep specific information about my website private.

Thanks

#405641 Copied

Jack Richardson

Support staff

July 18, 2024 at 15:06

Hello @Applesandcider,
Noted, updated !
Kind regards, Jack Richardson

#405658 Copied

Applesandcider

Participant

July 18, 2024 at 16:10

Sorry to be a pain Jack but can you please remove the whole post as it mentions specific things in different areas.

Thanks

#405670 Copied

Applesandcider

Participant

July 18, 2024 at 16:11

Or actually just everything you’ve “quoted”. Thanks Jack

#405671 Copied
Tagged: product filter issues, product search troubleshooting, woocommerce supplier error, woocommerce templates, wordpress archive page, wrong supplier search
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When using product filter to search for a product, the wrong supplier comes up in archive page

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