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Problem when website is loggged in – By Asmit Kumar Sah

This topic has 4 replies, 2 voices, and was last updated 5 months ago ago by Luca Rossi

Asmit Kumar Sah

Participant

July 17, 2024 at 10:52

My website loads too fast when user is logged out, but the website is slow when account is logged in. Can you please help me solve this issue?
Is it problem with c-panel?

Please, contact administrator
for this information.

#405332 Copied Theme version: 9.3.15

3 Answers

Luca Rossi

Support staff

July 17, 2024 at 12:25

Dear Mr. Asmit Kumar Sah,

We hope this message finds you well. We have noticed an issue where the LiteSpeed Cache plugin does not cache when users are logged in.

For a detailed understanding and potential solutions, we recommend reviewing the documentation available at: https://docs.litespeedtech.com/lscache/lscwp/.

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#405383 Copied

Asmit Kumar Sah

Participant

July 17, 2024 at 12:42

I tried to disable “cache for logged-in users”, but it didnt not solve the problem.
Can you please help me solve this issue, i want the website load time should be same for logged in and logged out users

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#405389 Copied

Luca Rossi

Support staff

July 17, 2024 at 14:35

Hi @Asmit Kumar Sah,

The issues related to the 3rd party plugins must be directed to the plugin’s author, they fall out of scope support standard services. So we suggest you to take a closer look at the LiteSpeed Cache document.

We have implemented all possible optimizations currently available to us. Should you require further enhancements, we kindly suggest submitting a request for additional speed optimizations through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Please note that any additional speed optimizations specific to your website fall outside the scope of our standard support services.

We appreciate your understanding and cooperation in respecting the time constraints of our support team.

Best Regards,
The 8Theme Team.

#405417 Copied
Tagged: asmit kumar sah, website login issues, website problem solutions, woocommerce wordpress templates, wordpress troubleshooting
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