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Banner de pagina de inicio no carga nunca

This topic has 12 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

belen

Participant

July 18, 2024 at 16:57

Buenas tardes, quería consultar como puedo arreglar el banner de inicio ya que no carga nunca, no se ve. En la pagina de Elementor si me aparece para editarlo y al guardar ciertos cambios sigue sin verse en la pagina web.

El otro problema que tengo es que en la pagina de producto individual, hacer hacer click en la foto, este abre automáticamente un nuevo link. Como puedo editarlo para que hacer click no pase nada? Esto lo habían arreglado antes pero se volvió a cambiar

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#405685 Copied Theme version: 9.3.15

11 Answers
Tony Rodriguez

Support staff

July 19, 2024 at 07:49
Hello, @belen,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We have deactivated the Robin image optimizer plugin on your website, which has addressed the problem.

Please clear your browser’s cache and revisit your site to confirm that the homepage banner is now displaying correctly.

2/ To prevent images from redirecting to links on your website, please insert the following CSS code into the designated path: Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
```
.single-product .woocommerce-product-gallery a {
    pointer-events: none;
}
```
We trust this adjustment will meet your requirements.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.
#405762 Copied
belen

Participant

July 19, 2024 at 11:24

Gracias por la respuesta ha funcionado bien. Al hacer ese cambio hubo un problema con las fotos de las variaciones ya que se movieron para abajo y queda un espacio en blanco gigante entre las fotos y la descripcion, como puedo arreglar este error?

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support staff only.

#405851 Copied
Luca Rossi

Support staff

July 20, 2024 at 07:52
Hi @belen,

Please also add this custom CSS codes under Xstore > Theme Options > Theme Custom CSS > Global CSS:
```
.woocommerce-product-gallery {
    max-height: 500px;
    overflow: hidden;
}
```
Hope it helps!
#405973 Copied
belen

Participant

July 20, 2024 at 15:43

Gracias me ha servido !!!!

Ahora intento acceder a mi tienda en elementor y no carga, aparece este mensaje de la captura adjunta

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support staff only.

#406025 Copied

Luca Rossi

Support staff

July 21, 2024 at 06:21

Hi @belen,

1. We suggest you to try the troubleshooting steps in this article: https://elementor.com/help/having-problems-using-elementor/.

2. If it doesn’t help, we advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

#406067 Copied

belen

Participant

July 21, 2024 at 11:26

He desactivado todos los plugin y aun no se soluciona el error, ya he realizado una copia de seguridad para que accedan a la pagina web.

Please contact administrator
for this information.

#406149 Copied

Luca Rossi

Support staff

July 22, 2024 at 07:15

Dear Belen,

We hope this message finds you well.

We have checked the Elementor’s functionality on our end and it appears to be loading correctly. You can view the status via this link: https://www.awesomescreenshot.com/video/29759972?key=dac61163e362ae413fd0ec6bad353d28

Could you please specify which pages you are experiencing issues with? This information will help us assist you more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#406243 Copied

belen

Participant

July 22, 2024 at 09:00

La Tienda no abre elementor, lo adjunte en la captura más arriba

#406269 Copied

Luca Rossi

Support staff

July 22, 2024 at 10:03

Dear Belen,

We hope this message finds you well.

We would like to inform you that your shop page has not been configured using Elementor. Instead, you can customize your shop page through the Customizer. We have included the relevant link in the private content section for your convenience.

Should you prefer to edit your shop page using Elementor, we kindly suggest reviewing the following article which provides detailed guidance on how to do so: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Thank you for your attention. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#406284 Copied

belen

Participant

July 22, 2024 at 10:18

Pero hasta hace 3 días atrás siempre la había editado con elementor desde que cree la página web. Me parece extraño que aparezca como que no esta configurada con elementor

#406291 Copied

Luca Rossi

Support staff

July 22, 2024 at 12:52

Dear Belen,

We hope this message finds you well. We would like to inform you that we have not made any modifications to your shop page.

If discrepancies persist, we recommend considering a rollback to a previous backup.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#406338 Copied
Tagged: banner loading issues, fix woocommerce banner, homepage banner problems, woocommerce themes troubleshooting, wordpress woocommerce themes
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