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Loading time and some section design on mobile

This topic has 19 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

albaghlisponge

Participant

July 20, 2024 at 07:37

Hi!
I have tow problem.
1 : our website take more time for loading home page , pages , product and sections , like the
photo I will attach.
2 : I have some error in home page part , image show glued and I’ve already made distance
between them in settings.

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#405968 Copied Theme version: 9.3.1

18 Answers

Tony Rodriguez

Support staff

July 20, 2024 at 13:12

Hello, @albaghlisponge,

Thank you for contacting us and for using XStore.

1/ If you wish to disable the lazy load effect, kindly adhere to the following instructions:

1. Go to ‘Edit Page with Elementor’.
2. Move to each element’s ‘Settings of Element’.
3. Select ‘Advanced’.
4. Choose ‘XStore ajaxify’.
5. Locate ‘Lazy loading’ and switch it to ‘Off’.
6. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw

Afterward, check again.

We hope this helps.
2/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Please always create a new topic for the new issue on our support forum to avoid any inconvenience.

Thank you for your cooperation and understanding.

Warm regards,
The 8Theme Team

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albaghlisponge

Participant

July 20, 2024 at 15:00

my data

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Tony Rodriguez

Support staff

July 22, 2024 at 06:19

Hello, @albaghlisponge,

Thank you for providing us with the wp-admin login details.

Upon reviewing your site, we have noticed that it is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Warm regards,
The 8Theme Team

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albaghlisponge

Participant

July 22, 2024 at 07:09

I have made an update to the latest version but the problem is

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Tony Rodriguez

Support staff

July 22, 2024 at 07:31

Hello, @albaghlisponge,

Thank you for your response.

You can view the result in your site’s customizer mode. To view the result on the front end of your site, this is likely due to the server cache (CDN) that is enabled on your site, as shown in the screenshot under uploaded files area.

We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

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albaghlisponge

Participant

July 23, 2024 at 11:15

I have a problem with Blog post section , the article image be very big on website , I can’t control the setting of it

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Tony Rodriguez

Support staff

July 23, 2024 at 11:21

Hello, @albaghlisponge,

You can change the blog post image size under XStore > Theme options > Blog > blog layout > Post Image Size > Use this option to configure the size of the featured image that is displayed on the blog page and post archives pages. Possible values are: thumbnail, medium, large, full, 1536×1536, 2048×2048, woocommerce_thumbnail, woocommerce_single, woocommerce_gallery_thumbnail, etheme-woocommerce-nimi, etheme-nimi.
Alternatively, you can enter the size in pixels, for example 200×100 (width by height) and publish it.

For your reference, an illustrative image has been provided in the private content area.

Furthermore, we kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps us provide you with timely and organized support.

Best Regards,
The 8Theme Team

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albaghlisponge

Participant

July 24, 2024 at 09:29

I want to translate My website Do you nominate me a Loco tool or a wpml tool

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Tony Rodriguez

Support staff

July 24, 2024 at 09:39

Hello, @albaghlisponge,

We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This approach helps us address your concerns more efficiently and prevents any potential inconvenience.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

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albaghlisponge

Participant

July 24, 2024 at 10:19

There’s two problems left for me:

1- Article photos: I made the edit you told me, but the problem wasn’t
solved in a picture.
2- Internal Articles: On the single product page, the short text does not
appear.

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albaghlisponge

Participant

July 24, 2024 at 10:21

I want to translate my site into Arabic Do you suggest me to use Loco or WPML?

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Tony Rodriguez

Support staff

July 24, 2024 at 13:56
Hello, @albaghlisponge,

1/ To reduce the size of the featured image on single post, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
.single-post article.blog-post .wp-picture {
    max-width: 500px;
    margin: 15px auto;
}
```
2/ We are pleased to inform you that the issue you reported has been resolved. We kindly ask you to clear your browser cache and revisit your site to confirm that the product short description is now displaying correctly.

Please note that the root cause of the issue was related to the use of a custom layout for the single product page, which you have set up under XStore Builders > Single Product Builder via Elementor. When a custom layout is applied through Elementor, the standard theme options are overridden and will not apply.

To make any further adjustments to the single product page, you will need to edit the custom layout directly in the XStore Builders > Single Product Builder via Elementor. For detailed guidance, please refer to our documentation: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

For your reference, we have included a screenshot in the private content area of your account.

3/ We would like to inform you that WPML is a premium plugin designed to facilitate multilingual translations on your website.

When you are ready to add additional languages, WPML is a powerful plugin that we recommend for creating a multilingual website. It is compatible with XStore and will enable you to manage translations across multiple languages efficiently https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ . WPML also offers multi-currency functionality, which should cover your needs for both multilingualism and multi-currency support.

Alternatively, Loco Translate is a complimentary plugin that enables on-site translations through the Dashboard. For further information, please visit: https://wordpress.org/plugins/loco-translate/

Should you require translation for a single language, we recommend utilizing the Loco Translate. Detailed instructions can be found here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

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albaghlisponge

Participant

July 27, 2024 at 09:11

Hello!
I decided to choose the default product page but I found two problems I couldn’t solve
1. Product image only show after selecting some sizes
2- There is a distance on both sides of the picture I want to delete, I want the picture to be complete
Hello!
I decided to choose the default product page but I found two problems I couldn’t solve
1. Product image only appears after selecting some sizes
2- There is a distance on both sides of the picture I want to delete, I want the picture to be complete

In addition, I want to delete the red button to the left, below to the logo.
thank you…..

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Tony Rodriguez

Support staff

July 27, 2024 at 13:24

Hello, @albaghlisponge,

Thank you for your response.

1/ & 2/ We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

If the issue persist, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Afterward, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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albaghlisponge

Participant

July 28, 2024 at 08:00

Hello!
I always thank you for your good cooperation.
I have updated the Add X-store as you requested

But I want to do some customizations that improve the look of the basic product page but I can’t find in the settings of the Thims to control them.

For example,
1. The top track indicating where the product is on the site I cannot show, I will leave you a photo number (1path) to clarify.

2- The product page display is very large in the PC compared to the page size, and also I did not find in the settings controlled

I will leave you a model for a competitor’s product page

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Tony Rodriguez

Support staff

July 29, 2024 at 06:51

Hello, @albaghlisponge,

1/ We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the goal you wish to achieve?

Thank you for your cooperation and understanding. We look forward to your response so that we can proceed to assist you promptly.

2/ We have reviewed your website and noticed that the single product pages are currently set to the default layout. To customize this layout, you may select your preferred option by navigating to: XStore > Theme Options > WooCommerce > Single Product Page > Layout. For your reference, please see the image provided here: (https://paste.pics/RKAK1).

Should the prebuilt default layouts not meet your requirements, we encourage you to create a new custom layout using Elementor. Detailed instructions on how to do this can be found in our theme documentation: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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albaghlisponge

Participant

August 6, 2024 at 15:05

Hello!
I want to translate the Footer part by WPML I want to know how I can repeat from knowing that this section did not come with Thiem but I have allocated it from

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Tony Rodriguez

Support staff

August 7, 2024 at 05:28

Hello, @albaghlisponge,

To ensure that your inquiries are addressed promptly and efficiently, we kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps us maintain organized and timely assistance.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

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