Return to previous page

The homepage does not look like the demo that was imported??

This topic has 9 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

Adarsh Singh

Participant

July 20, 2024 at 14:25

The homepage does not look like the demo that was imported. It is without css and images.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406014 Copied Theme version: 9.3.15

8 Answers

Adarsh Singh

Participant

July 20, 2024 at 17:32

I have tried importing different themes but there is problem with the page layout.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406034 Copied

Rose Tyler

Support staff

July 21, 2024 at 06:29

Hello, Adarsh Singh,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#406074 Copied

Adarsh Singh

Participant

July 25, 2024 at 16:03

Please find the information as requested.

Please contact administrator
for this information.

#406996 Copied

Rose Tyler

Support staff

July 26, 2024 at 07:38

Hello, Adarsh Singh,

We appreciate your prompt response.

1/ What exactly changes in Theme Options do you mean? Please provide an example.
You are using a cache plugin. Could you please temporarily disable it, or clear cache after changes every time?

2/ What exactly product can’t be added to the cart from mobile? Please provide the URL, because we can add random products to cart on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

#407071 Copied

Adarsh Singh

Participant

July 30, 2024 at 18:46

I am removing the Compare icon from Header builder, but the icon is still there in the menu.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#407944 Copied

Rose Tyler

Support staff

July 31, 2024 at 09:28

Hello, Adarsh Singh,

Thank you for your screenshot.

Please go to Header Builder via Elementor > edit template for the entire site – https://prnt.sc/2jntnmU3oszI

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm Regards,
The 8Theme Team

#408036 Copied

Adarsh Singh

Participant

August 4, 2024 at 12:07

In XStore Builder, the size guide remains visible even after being removed from the XStore Builder Elementor in the Single Product Builder.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#408718 Copied

Rose Tyler

Support staff

August 4, 2024 at 13:16

Hello, Adarsh Singh,

Thank you for getting in touch with us.

As we can see, your product templates work for 1 category only – https://prnt.sc/WhEkH2jksR1T This means other products take settings from Theme Options > WooCommerce (Shop) > Single product page > https://prnt.sc/rmLGcJRyPdgt

Please edit conditions for templates in XStore Builders > Single product Builder via Elementor to apply templates for all products.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

#408726 Copied
Tagged: best selling, demo import, homepage issues, theme customization, woocommerce themes
Viewing 9 results - 1 through 9 (of 9 total)