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Can not add new page or post in child theme, white screen error.

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Andrew Mitchell

  • Avatar: mohit kumar
    mohit kumar
    Participant
    July 20, 2024 at 15:46

    when i am trying to add a new page or post in child theme it is showing white screen. i can not create a new page/post in child theme. core theme working fine.

    #406026 Copied Theme version: 9.3.15
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 21, 2024 at 06:30

    Hello mohit kumar,

    Thank you for reaching out to us. We understand that you are experiencing an issue with adding new pages or posts in the child theme, which results in a white screen, while the core theme is functioning correctly.

    To assist you better, could you please provide us with the following information:
    1. Any recent changes or updates you made before this issue occurred.
    2. If possible, please enable WP_DEBUG in your wp-config.php file and share any error messages that appear when you try to add a new page or post.

    To assist you effectively, please provide temporary wp-admin and FTP access. This will enable us to thoroughly investigate and address your concerns.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #406075 Copied
    Avatar: mohit kumar
    mohit kumar
    Participant
    July 21, 2024 at 08:15

    Hey Rose Tyler,
    Thank you for your reply. Maybe there are some cache plugin issues, I have deactivated and activated the plugin again. After some time all my problems were resolved, maybe it is not due to the cache plugin, because the result does not reflect immediately.

    #406101 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 21, 2024 at 08:15

    Dear mohit kumar,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #406102 Copied

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