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There is no product message not showing showing in page.

This topic has 12 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Chandru

Participant

July 21, 2024 at 07:13

There is no product message showing in page. its shown previously whenever the page don’t have products.

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for this information.

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#406086 Copied Theme version: 9.3.7

11 Answers

Rose Tyler

Support staff

July 21, 2024 at 12:17

Hello Chandru,

Thank you for reaching out to us.

The Archive Product element that you added on this custom page was created to achieve pages, please read here https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/
On the custom page, you can use the Product Grid element – https://gyazo.com/a6264faec2d184d661a6090f9290a9a6

Best Regards,
8Theme’s Team

#406156 Copied

Chandru

Participant

July 22, 2024 at 05:07

I tried with product grid as per the suggestion but no product message not visible. but the message visible in all product archived page. screen shot attached

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Rose Tyler

Support staff

July 22, 2024 at 08:03

Hello Chandru,

We can’t check your settings. Please set the administrator role for the user you created for us.

Best Regards,
8Theme’s Team

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Chandru

Participant

July 22, 2024 at 09:25

Have attached Username password as requested

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Rose Tyler

Support staff

July 22, 2024 at 09:57

Hello Chandru,

ERROR: The username or password you entered is incorrect.

Best Regards,
8Theme’s Team

#406282 Copied

Chandru

Participant

July 22, 2024 at 10:19

Try this one

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Rose Tyler

Support staff

July 22, 2024 at 11:49

Hello,

We are able to log in. Thank you.

You provided the URL of cook-islands product category page. This category does not have products https://gyazo.com/96d209f3a0459c7dd8df44fa225cf672 , and this means the message “Unfortunately, there are no products that match your criteria” is shown correctly.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#406323 Copied

Chandru

Participant

July 22, 2024 at 11:53

I want “Unfortunately, there are no products message on collectible page. currently the collectible products is empty. i want to show the message on collectible page

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for this information.

#406325 Copied

Jack Richardson

Support staff

July 22, 2024 at 14:33

Dear @Chandru,

We hope this message finds you well. Upon reviewing the configuration of the Products grid element on page titled “Collectible” on your website, we noticed an issue concerning its functionality. It appears that the page was not set as a products archive page as intended. This element didn’t show any products due to the query source setting being incorrectly set to “Current query.”

For your reference, here is a screenshot of the original setting: https://www.awesomescreenshot.com/image/49574330?key=d1f58bbfb964f51875469af14d3678d0

To address this, we have updated the settings to ensure proper display and functionality. The updated configuration can be viewed here: https://www.awesomescreenshot.com/image/49574351?key=7d3a0a47dbb4e49aa1071f5e0142fc69. With these adjustments, the message indicating the absence of products will now display correctly. Furthermore, any future products added under this category will also be displayed appropriately.

We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to ensure optimal functionality of your website elements.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#406364 Copied

Chandru

Participant

July 22, 2024 at 15:32

Now understand. Thanks for the help and clarification. You guys are Great

#406371 Copied

Rose Tyler

Support staff

July 22, 2024 at 16:13

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

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Tagged: fix woocommerce issue, product message not showing, woocommerce display problem, woocommerce product message, woocommerce themes issue, wordpress theme troubleshooting, wordpress woocommerce error
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