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Sidebar Category is not working, kindly help fast

This topic has 6 replies, 3 voices, and was last updated 3 months ago ago by Luca Rossi

  • Avatar: Festigift
    Festigift
    Participant
    July 22, 2024 at 12:10

    Sidebar Category is not working, kindly help fast

    Please, contact administrator
    for this information.
    #406327 Copied Theme version: 9.3.15
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 22, 2024 at 13:49

    Hello, @Festigift,

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #406357 Copied
    Avatar: Festigift
    Festigift
    Participant
    July 22, 2024 at 17:39

    I am providing you development environment credentials,

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #406403 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2024 at 07:56

    Hi @Festigift,

    We hope this message finds you well.

    We would like to inform you that the category filter operates as follows: it displays all products assigned to a specific category, taking into account other filters such as attributes, ratings, price, etc.

    Unfortunately, it does not function according to the algorithm and can’t stay at the category archive pages. If you wish to have this feature implemented, you may submit a request at our task board: https://www.8theme.com/taskboard/

    Should there be sufficient interest from the community, we will consider its development.

    Additionally, you may request customization services by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    #406460 Copied
    Avatar: Festigift
    Festigift
    Participant
    July 23, 2024 at 09:58

    But if i want to hide

    Please contact administrator
    for this information.
    #406491 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    July 23, 2024 at 10:07

    Hi @Festigift,

    Automatically hiding the sub-category items are not available. We’ve replied to you on this ticket: https://www.8theme.com/topic/is-there-any-way-to-hide-specific-category-on-shop-sidebar/#post-406492.

    Best Regards,
    The 8Theme Team

    #406495 Copied

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