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Slider pictures issue in visibility after clear cache

This topic has 15 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

Bagwani

Participant

July 23, 2024 at 15:29

Hi Team,

As you see in the screenshot, I have used my picture for the slider but after updating and clearing the cache it is showing (xstore default) picture.

Can you please check sir why this is happening?

Thank you,
BAGWANI

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#406579 Copied Theme version: 9.3.15

14 Answers

Tony Rodriguez

Support staff

July 24, 2024 at 07:35

Hello, @Bagwani,

Thank you for reaching out to us with your concern.

To address the issue you are experiencing, we kindly request that you temporarily disable the cache plugin and CDN on your website. Once this is done, please check if the problem persists.

Should the issue continue, we would appreciate it if you could provide the URL of the page where the issue is occurring. Additionally, please provide access to your site’s wp-admin area in a secure manner. This will enable us to examine your settings more closely and assist you effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Bagwani

Participant

July 24, 2024 at 10:09

Hey Team,

Sir, could you please clarify something for me? Initially, you suggested activating a cache plugin, so I activated the W3 Total Cache plugin within your theme. Now, you’re advising me to deactivate this plugin. If I deactivate it, won’t my cache increase? Then how will I purge the cache on the website?

This could potentially increase the load on the website and cause speed issues. I kindly request that you carefully consider and come to a decision that is reliable for both the theme and the website. You have a technical team and developers, and you are a technical expert. Please check into this and make a decision with clarity.

Please assist me with this issue, your help would be greatly appreciated.

I am sending access details in a private message for further assistance.

Regards,
BAGWANI

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Tony Rodriguez

Support staff

July 24, 2024 at 12:23

Hello, @Bagwani,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have prepared a video to guide you through the resolution process and provide further clarification. You can find this video in the private content area.

2/ To enhance your experience during the site development phase, we kindly recommend that you disable any cache plugins and CDN (Content Delivery Network) services on your website. This action will allow you to see changes in real-time and prevent any potential issues related to caching.

Once you have completed the development of your website, we advise you to reactivate the cache plugin and CDN. Doing so will help to increase your website’s speed and improve overall performance.

We trust you will find this information beneficial. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regard,
The 8Theme Team

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Bagwani

Participant

July 24, 2024 at 13:44

Hello Dear,

I’m sorry sir, but Please look at the main slider on the homepage. I created the images for it with the exact dimensions specified in your theme slider, but while these images display perfectly on both desktop and mobile versions in the theme demo version, but on another mobile, the images I’ve added appear cut off halfway. I even asked you to check it yourself to see that the desktop version displays perfectly, but not on mobile.

Now I am requesting you to remove all slider and instead place a video at the top. This video is already published on YouTube, and we want to replace the slider with this video because the slider is not working well in both versions (desktop and mobile), causing a poor user experience. I will send you the embedded video code and the video link in private content for you to review. Please check it and let me know if it looks suitable for the website. Your help will be greatly appreciated. Thank you.

Pls, It’s a request, to look at this matter again.

Regards,
BAGWANI

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#406746 Copied

Bagwani

Participant

July 24, 2024 at 16:14

Hey Team,

Please make sure that this video auto-starts when a user visits, meaning it should start playing automatically without the user having to click on it.

The user should not immediately realize it’s a YouTube video but think it’s naturally part of the website. I mean the user shouldn’t have to turn it on; it should just start on its own.

Could you please set it up like this? This would really help me out. Please make this happen. Your assistance would be greatly appreciated.

Regards,
BAGWANI

#406786 Copied

Luca Rossi

Support staff

July 25, 2024 at 08:01

Dear @Bagwani,

We hope this message finds you well. We are pleased to inform you that the slider on your homepage has been successfully replaced with a video.

Should you wish to modify the style of the video, we kindly invite you to consult the following guide, which provides detailed instructions on how to make these adjustments: [Changing Videos and Dealing with Cross-Site Origin](https://www.sliderrevolution.com/manual/changing-videos-and-dealing-with-cross-site-origin/#Adding-YouTube-or-Vimeo-Videos).

Thank you for choosing our services. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#406860 Copied

Bagwani

Participant

July 25, 2024 at 09:09

Dear Sir,

Hello, thank you very much sir for uploading this video. However, there is one change needed. In the video, ‘YouTube’ is appearing on the screen. I will send you an example link of the website where you can see that their videos are displayed on the homepage without any mention of YouTube or similar.

So, I kindly request that you could do this once or tell me how it can be done. Because seeing ‘YouTube’ repeatedly doesn’t look good to the viewers. Is there any option or setting to disable this? Please help with this or guide me.

Also, if I need to increase the size of this on my phone again, how can I do that? Because it appears quite small on the phone screen.

Please kindly advise.
Your help would be greatly appreciated.

Regards,
BAGWANI

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Luca Rossi

Support staff

July 25, 2024 at 09:49

Hi @Bagwani,

In this case, please upload the video directly to your media library then adding the HTML5 video to your slider:

https://www.sliderrevolution.com/manual/changing-videos-and-dealing-with-cross-site-origin/#Adding-HTML5-Videos

Hope it helps!

#406908 Copied

Bagwani

Participant

July 25, 2024 at 13:33

Dear Team,

I hope this message finds you well. I’m reaching out to request your help with a technical matter involving code configuration on my website for this video.

Since I’m not familiar with these codes, I kindly ask if you could handle this once to ensure everything is set up correctly and to avoid any potential issues.

Additionally, if possible, could you create a video tutorial demonstrating the process? This would greatly assist me in understanding and being able to manage similar tasks independently in the future.

Thank you very much for your support.

Regards,
BAGWANI

#406958 Copied

Luca Rossi

Support staff

July 26, 2024 at 04:34

Dear @Bagwani,

We hope this message finds you well. To ensure the highest quality for your video, we kindly request that you upload the video directly to your media library. Once uploaded, we will proceed to integrate it into the homepage slider.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#407039 Copied

Bagwani

Participant

July 26, 2024 at 09:29

Hello team,

As you mentioned, I have uploaded the video to the media gallery in WEBM format.

Could you please check it and proceed with the next steps?

Thank you in Advance.

Regards,
BAGWANI

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#407091 Copied

Luca Rossi

Support staff

July 27, 2024 at 19:11

Dear @Bagwani,

We are pleased to inform you that the video has been successfully added to your home slider. We kindly ask you to review the update at your earliest convenience.

Best regards,
The 8Theme Team

#407276 Copied

Bagwani

Participant

July 28, 2024 at 08:15

Hey guys,

Thank you very much for updating the video.

However, one of my users noticed that while the video appears fine on the desktop version, it is slightly cut off on the mobile version.

Could you please check why this is happening? It might be due to a difference in margin or padding.

If you could look into this and update it, I would greatly appreciate it.
Thanking You in Advance.

Regards,
BAGWANI

Files is visible for topic creator and
support staff only.

#407324 Copied

Luca Rossi

Support staff

July 29, 2024 at 05:47

Hi @Bagwani,

Please edit your home page slider: https://bagwani.co/wp-admin/admin.php?page=revslider&view=slide&id=8

Under Layout > Layer Area Size > activate the custom size for mobile/tablet:

https://prnt.sc/t1cMSUtuqunB

Best regards,
The 8Theme Team

#407452 Copied
Tagged: best selling, cache clearing, picture loading issue, slider pictures issue, visibility problems, woocommerce themes
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