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Cannot install theme even when all PHP requirements have been met.

This topic has 10 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Daniel Sami

Participant

July 23, 2024 at 19:45

Hello, I cannot install the main theme file XStore_Theme_v.9.3.12. I’m NOT trying to installe de XStoreTheme folder, I’m actually trying to install the theme zipped file. I’m getting:

The link you followed has expired.
Please try again.

I researched another ticket asking for the same, and I see that the support response was: Before using XStore, you first need to make certain that your server and WordPress meet the theme’s requirements.

I did all that, and updated the PHP requirements per the theme installation file requirements.

Please help, thanks.

#406606 Copied Theme version: 9.3.12

9 Answers

Daniel Sami

Participant

July 23, 2024 at 20:01

Update: I just downloaded the 9.3.15 latest version and the same happened

#406607 Copied

Rose Tyler

Support staff

July 24, 2024 at 07:30

Hello Daniel Sami,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#406645 Copied

Daniel Sami

Participant

July 24, 2024 at 15:32

Hello Rose, please find the information requested in the private content area.

Please contact administrator
for this information.

#406771 Copied

Rose Tyler

Support staff

July 24, 2024 at 16:11

Hello Daniel Sami,

We appreciate your prompt response.

Your problem is caused by the Max upload size. Please contact your hosting provider and ask to increase this value to 12 MB. Additionally, downgrade the PHP version from 8.2.21 to 8.2 or 8.1.
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Best Regards,
8Theme’s Team

#406784 Copied

Daniel Sami

Participant

July 24, 2024 at 16:36

Hi,

– On my server, upload_max_filesize is set to 600M.
– The requirements on XStore documentation are upload max filesize=10M
– PHP versions on my Plesk server are 8.0.30 (outdated) and 8.2.21

Please advise.

#406790 Copied

Rose Tyler

Support staff

July 25, 2024 at 07:41

Hello Daniel Sami,

We’ve already advised that you need to increase the maximum upload size to 12 MB, your current value is 8 MB. We’ve added a screenshot in the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406853 Copied

Daniel Sami

Participant

July 25, 2024 at 20:59

Hello, per instructions from your Documentation and Support files, I installed the plugin WP-ServerInfo. I’m including a screenshot that shows that actual upload max size in my server is 12M.

However, the theme cannot be uploaded yet.

The message continues to be the same:
The link you followed has expired.
Please try again.

Files is visible for topic creator and
support staff only.

#407023 Copied

Daniel Sami

Participant

July 26, 2024 at 02:28

The xStore theme was successfully installed after substantially increasing PHP values. See attached screenshot.

Thank you for your help.

Files is visible for topic creator and
support staff only.

#407035 Copied

Rose Tyler

Support staff

July 26, 2024 at 08:12

Hello Daniel Sami,

Thank you for providing us with the update. We are pleased to hear that you have successfully resolved the issue. Should you require any further assistance from our side, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#407078 Copied
Tagged: online store setup, php requirements, theme installation issues, troubleshooting, woocommerce, wordpress templates
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