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Problem on Theme Options Page, i cant edit or do nothing

This topic has 5 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

  • Avatar: Zito9
    Zito9
    Participant
    July 23, 2024 at 21:03

    I am experiencing an issue with the Theme Options page on my website. When I navigate to the Theme Options page, the following problem occurs:

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #406609 Copied Theme version: 9.3.15
    4 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    July 24, 2024 at 09:38

    Dear @Zito9,

    We hope this message finds you well. We are currently experiencing 503 Service Unavailable errors across all resources. For your reference, we have attached a screenshot that illustrates the issue.

    We recommend reaching out to your hosting provider to address and resolve this matter promptly. Additionally, you may find the following resource helpful in troubleshooting the error: https://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/

    Thank you for your immediate attention to this issue.

    Best Regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #406683 Copied
    Avatar: Zito9
    Zito9
    Participant
    July 24, 2024 at 16:38

    I tested all the methods you provided to fix the problem but nothing was solved.

    also, I contacted the hosting company, and they told me that:

    Contact the theme developer and ask them to provide you with the latest version theme and ET core plugin archives.
    After that, establish the SFTP connection with your website as shown here: https://www.namecheap.com/support/knowledgebase/article.aspx/9961/2285/easywp-how-to-access-your-wordpress-website-folders-and-files-via-sftp-video/

    Upload the archives with the theme and plugin to the root folder of your website and contact us again so we can unarchive the plugin and the theme to check if replacing the files will help.

    #406791 Copied
    Avatar: Zito9
    Zito9
    Participant
    July 24, 2024 at 16:53

    I’ve replaced the plugin and theme files, but to my regret, the issue is still being triggered.

    #406792 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 24, 2024 at 17:14

    Dear Zito9,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #406794 Copied

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