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Users Unable to Register/Login on the Website

This topic has 9 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

Joanna

Participant

July 25, 2024 at 06:47

Hi,

I’ve just started encountering this issue. Users cannot login/register account on the website. Once they click on Sign in they get “Critical Error Occurred” page. Nothing else shows up.

How do I fix it?

#406847 Copied Theme version: 9.3.16

8 Answers

Rose Tyler

Support staff

July 25, 2024 at 07:52

Hello Joanna,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#406857 Copied

Joanna

Participant

July 25, 2024 at 09:43

I have given the login password via private content area.

Please contact administrator
for this information.

#406904 Copied

Joanna

Participant

July 25, 2024 at 09:50

Just go into the Hostinger account, then click on websites, website will show up, click on admin panel and you’ll be into WP.

#406909 Copied

Luca Rossi

Support staff

July 25, 2024 at 12:12

Dear Joanna,

We hope this message finds you well. It appears that there was an issue with the username or password entered. Could you please verify your credentials and try again?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406931 Copied

Joanna

Participant

July 25, 2024 at 12:59

I’ve shared the login credentials again. Pls try to fix it ASAP.

Please contact administrator
for this information.

Files is visible for topic creator and
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#406945 Copied

Luca Rossi

Support staff

July 25, 2024 at 18:09

Hi @Joanna,

It requires 2FA verifications: https://tinyurl.com/2b73fphm.

Can you please provide FTP Account & WP Admin account instead?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#407016 Copied

Joanna

Participant

July 26, 2024 at 01:45

I have shared the details.

Please contact administrator
for this information.

#407034 Copied
Luca Rossi

Support staff

July 26, 2024 at 04:52
Hi @Joanna,

There was an error with your custom codes. We’ve already fixed it for you:

– The old code:
```
function redirect_pending_user($error_codes) {
    // Add custom error code to the list of error codes
    $error_codes[] = 'pending_approval';
    return $error_codes;
}
add_filter('login_errors', 'redirect_pending_user');
```
– The correct code:
```
function redirect_pending_user($error_codes) {
    // Add custom error code to the list of error codes
    if(is_array($error_codes))
        $error_codes[] = 'pending_approval';
    return $error_codes;
}
add_filter('login_errors', 'redirect_pending_user');
```
Now the error disappear. Can you please check again?

Thank you!
#407043 Copied
Tagged: fix woocommerce registration issues, unable to register woocommerce, woocommerce login issues, woocommerce user login solutions, wordpress login troubleshooting, wordpress themes registration problems, wordpress themes user registration
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