Return to previous page

Products not visible, it does not appear as a product.

This topic has 8 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

Fabrizo Ambrogi

Participant

July 25, 2024 at 07:59

Hello, when I create a product it shows up in the shop, but does not appear as a product.
Many thanks in advance

#406859 Copied Theme version: 9.3.16

7 Answers

Rose Tyler

Support staff

July 25, 2024 at 09:02

Hello Fabrizo Ambrogi,

Thank you for reaching out to us with your concern.

To assist you more effectively, could you please provide a more detailed description of the issue you are encountering? Kindly include any relevant URLs and screenshots in your response. Additionally, please provide temporary wp-admin access.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

#406881 Copied

Fabrizo Ambrogi

Participant

July 25, 2024 at 12:28

Dear Rose, good afternoon.
The problem is related to the fact that I create a product, the product shows up in the shop, but it does not show up as a product.
I have attached two screenshots, the first is the shop link where you can see the product, the second is the link to the same product, but you cannot see it.

many thanks in advance

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406932 Copied

Rose Tyler

Support staff

July 25, 2024 at 12:38

Hello Fabrizo Ambrogi,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

Please check and provide the correct credentials. Currently, we can’t log in.

Best Regards,
8Theme’s Team

#406936 Copied

Fabrizo Ambrogi

Participant

July 25, 2024 at 12:45

many thanks for the information

Please contact administrator
for this information.

#406941 Copied

Jack Richardson

Support staff

July 26, 2024 at 07:19

Dear @Fabrizo Ambrogi,

We hope this message finds you well. We would like to inform you that we have conducted a review of your website and identified a few areas that required immediate attention.

Upon inspection, it was noted that the XStore Elementor Single Product Builder was activated on your site but did not contain any content. This was the reason behind the empty single product pages you experienced. We have addressed this issue to prevent any further inconvenience.

Additionally, we have deactivated several plugins that were incompatible with the XStore theme. These plugins were originally part of another WordPress theme package and their functionalities did not align with the XStore theme, leading to operational discrepancies.

We recommend reviewing these changes at your earliest convenience to ensure your website functions smoothly. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#407065 Copied

Fabrizo Ambrogi

Participant

July 26, 2024 at 07:28

Many thanks for all and best regards

#407066 Copied

Rose Tyler

Support staff

July 26, 2024 at 08:13

Hello Fabrizo Ambrogi,

You’re welcome!

Best Regards,
8Theme’s Team

#407079 Copied
Tagged: fix woocommerce issues, product visibility issues, products not visible, woocommerce product display, woocommerce troubleshooting, wordpress ecommerce solutions, wordpress woocommerce themes
Viewing 8 results - 1 through 8 (of 8 total)