Return to previous page

Site not loading properly after latest update 9.3.16

This topic has 9 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Saboor

Participant

July 25, 2024 at 13:57

Hello,

My website is not working properly after the latest update. Please see the screenshot.

Product page, cart page, checkout page all of them are malfunctioning.

Thank you

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406971 Copied Theme version: 9.3.16

8 Answers

Rose Tyler

Support staff

July 25, 2024 at 14:42

Hello Saboor,

Thank you for reaching out to us.

Please clear all cache and check the result.

Best Regards,
8Theme’s Team

#406977 Copied

Saboor

Participant

July 25, 2024 at 14:46

I have done everything but the site is encountering issue.

I even checked it on https://geopeeker.com

enter URL and you will see how it’s showing on different locations.

Thank you

#406978 Copied

Saboor

Participant

July 25, 2024 at 14:58

Please see attached screenshot.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#406979 Copied

Rose Tyler

Support staff

July 25, 2024 at 15:00

Hello Saboor,

We hope this message finds you well. We have reviewed the URLs you provided, and we are pleased to inform you that the pages are displaying correctly for us – https://gyazo.com/ee821136e16a5183b4f5188eac42271e

Could you please provide temporary wp-admin access?

Best Regards,
The 8Theme Team

#406980 Copied

Saboor

Participant

July 25, 2024 at 15:06

Yes, Please see the details. please keep browsing different pages. Also, try incognito mode etc. because, sometime it’s working fine sometimes it’s not.

you can also view it on https://geopeeker.com/

Thanks

Please contact administrator
for this information.

#406981 Copied

Rose Tyler

Support staff

July 25, 2024 at 15:20

Hello Saboor,

Please try to disable the cache plugin and check the result.

Best Regards,
The 8Theme Team

#406984 Copied

Saboor

Participant

July 25, 2024 at 15:37

Hi,

I disabled the cache plugin and I think it’s working fine now. However, the website perfomance on GTMETRIX is downgraded. 59% only and Largest Contentful Paint 4.3s.

Since you have the access could you please check the xstore speed optimization settings and fix if anything is wrong? Also, if you can suggest or add any plugin which improves the overall perfomance of website.

Thank you

#406988 Copied

Rose Tyler

Support staff

July 25, 2024 at 15:44

Hello Saboor,

Please contact the cache plugin support team first and ask for their assistance.
Let us know results.

Best Regards,
The 8Theme Team

#406990 Copied
Tagged: best selling themes troubleshooting, fix woocommerce update errors, latest update loading error, resolve woocommerce site issues, site loading problem 9.3.16, woocommerce 9.3.16 loading issue, woocommerce themes update issue
Viewing 9 results - 1 through 9 (of 9 total)