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Probléme d’enregistrement des modiffications

This topic has 22 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Luca Rossi

petit buur

Participant

July 26, 2024 at 22:05

Les changement effectuées sur Xstore website builders ne sont pas enregistrés
L’enregistrement ne s’effectue meme pas

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#407207 Copied Theme version: 9.3.15

21 Answers

petit buur

Participant

July 26, 2024 at 22:28

j’ai tenté plusieurs solutions y compris celles trouvé dans les topics mais le probléme persiste encore. Les changement ne sont pas visibles
J’ai réinitiliser les parametres du header et il se trouve mon site se retrouve acctuellement sans header et aucun changement ne peut etre effectué
Quand j’essaye d’entre dans ”Optimisatin de la vitesse” Xstore builder se met à charger sans jamais s’arreter je vous met l’image en piéces jointe

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Rose Tyler

Support staff

July 28, 2024 at 08:24

Hello, petit buur,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access, we need to check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#407328 Copied

petit buur

Participant

July 28, 2024 at 14:37

Voici un accés temporaire sans mot de passe au backend de mon site

Please contact administrator
for this information.

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Rose Tyler

Support staff

July 28, 2024 at 16:18

Hello, petit buur,

We appreciate your prompt response.

Please provide FTP access also (the hosting provider can give you this access).

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

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petit buur

Participant

July 29, 2024 at 02:53

Okay voici l’ accès FTP

Please contact administrator
for this information.

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Luca Rossi

Support staff

July 29, 2024 at 09:18

Dear @petit_buur,

We hope this message finds you well. We have encountered an issue with PHP 8.0 and kindly request your assistance to upgrade our system to PHP version 8.1.x. Your expertise in this matter would be greatly appreciated.

Best regards,
The 8Theme Team

#407505 Copied

petit buur

Participant

July 29, 2024 at 14:51

C’est fait maintenant

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#407610 Copied

petit buur

Participant

July 29, 2024 at 15:01

J’ai mis à jour la version PHP en 8.1x. Mais un autre problém surgit : Mon site n’est plus disponible en backend à cause d’une erreur critique
Les capture d’ecran du massage affiché est en piéces jointe

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Luca Rossi

Support staff

July 29, 2024 at 16:53

Dear @petit_buur,

We hope this message finds you well. It appears that there are some errors in the translation on your WordPress site. To address this, we kindly ask that you revert to the English version in your WordPress backend.

Additionally, we would appreciate it if you could provide us with super admin access. The current account permissions do not allow us to fully assess and rectify the translation issues.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#407650 Copied

petit buur

Participant

July 29, 2024 at 17:37

Que veut dire super admin access?
ENTRE J’ai mis la langue en anglais pour vous faciliter le travail

#407656 Copied

petit buur

Participant

July 29, 2024 at 23:14

Quand je chage la langue n français le site présente une erreur critique
que fiare dans ce cas etant donné le marché de mon site est en français et il faut impérativement que je le traduise en anglais

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petit buur

Participant

July 30, 2024 at 01:39

Quand je chage la langue en français via le pluging loco translate le site présente une erreur critique
que faire dans ce cas?
etant donné le marché de mon site est français et il faut impérativement que je le traduise en français pour les clients pour la conformité

Acctuellement Je rencontre plueiseurs probléme causés par votre théme. Nottament
– Le header n’est plus visible sur mobile
– L’erreur crtique qui viens de temps en temps en cours de modification
– Le probléme de traduction

Please contact administrator
for this information.

#407687 Copied

petit buur

Participant

July 30, 2024 at 01:55

Pas de heder ou bien le hedea du Desktop s’affiche de maniére incorrecte

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Luca Rossi

Support staff

July 30, 2024 at 04:56

Hi @petit buur,

Upon checking your website, we could see that the customizer is working fine now. We were able to save all the changes. Can you confirm?

For the mobile menu issue, the Litespeed Cache plugin was causing the conflicts. We’ve disabled that cache plugin and the mobile menu is displaying fine now.

https://prnt.sc/EDHv1xn-rjB3

Best Regards,
8Theme’s Team

#407698 Copied

petit buur

Participant

July 30, 2024 at 13:25

Je confirme que le probléme de rechargement est résolu

Cependant, Il reste maintenant deux problémes majeurs:
1- Le probléme du menu sur Mobile. Evidement quand vous le visualisez sur pc en tant que administrateur le probleme semble noraml alors que ça persiste. C’est le menu d’ordinateur qui s’affiche sur tous les appareils mobiles (Vous pouvez le voir sur la photo)

2- Le probléme de traduction : Le site est en anglais alors que ça doit etre en français car le marché ciblé parle français.
Lorsque j’essaye de traduire le site en français soit un autre bug surgit ou une erreur critique se manifeste rendant ainsi le site innaccessible. Et cela est ma situation depuis plus d’une semaine

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petit buur

Participant

July 30, 2024 at 14:10

J’ai maintenant résolu le probléme du menu Veillez s’il vous plait m’aider à traduire le site en français

#407875 Copied

Luca Rossi

Support staff

July 31, 2024 at 05:23

Dear @petit_buur,

We hope this message finds you well. We are writing to provide you with the necessary links and instructions to translate the header menus and topbar for your website.

To translate the header menus, please visit the following link:
[https://kelentane.com/wp-admin/nav-menus.php?action=edit&menu=31](https://kelentane.com/wp-admin/nav-menus.php?action=edit&menu=31).

For translating the topbar, navigate to XStore > Theme Options > Header Builder, or directly access the settings via this link:
[https://prnt.sc/oxNnMJ4YPSjj](https://prnt.sc/oxNnMJ4YPSjj).

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#407980 Copied

petit buur

Participant

July 31, 2024 at 10:51

How can i translate the whole website and Xstore pluging
Not oely the menu and footer on an specifi section
I mean change the language of my website so that the customers can order whitout seing any english word
Is it possible or not?

#408056 Copied

Luca Rossi

Support staff

July 31, 2024 at 15:30

Dear @petit_buur,

We are pleased to inform you that we have compiled a series of articles concerning theme translations, which might be of interest to you. You can access these resources at the following link: [https://www.8theme.com/documentation/xstore/theme-translation/](https://www.8theme.com/documentation/xstore/theme-translation/).

We encourage you to review these materials at your convenience.

Best regards,
The 8Theme Team

#408141 Copied

petit buur

Participant

August 2, 2024 at 13:48

J’ai suivi le lien et j’ai appliqué les idications sur le tutoriel mais jusqu’ici la traduction n’est pas faite

Le site est toujours en anglais

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Luca Rossi

Support staff

August 3, 2024 at 05:21

Dear @petit_buur,

Could you kindly specify which sections of the content remain in English? This will enable us to assist you more effectively by directing you to the appropriate resources for translation into French.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#408593 Copied
Tagged: aide thèmes woocommerce, enregistrement modifications woocommerce, guide enregistrement woocommerce, problème wordpress woocommerce, résolution problèmes woocommerce, support woocommerce wordpress, thèmes woocommerce problèmes
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