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Variation Swatches not working correctly

This topic has 8 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Carneiro

Participant

July 27, 2024 at 23:11

Firstly congratulations to the whole team for the excellent work, the theme is sensational.

I installed it in my store and configured everything I could by myself, but I had a problem with the “Variation Swatches” it just doesn’t work on the “store” page.

What I’ve already tested:

*Does not only work on the store page
*on the categories and tags page it works normally.
* The home page is with “elementor” so it works normally there.
* On all other pages, categories, single product page, it is working normally.
* I have already deactivated all plugins, cleaned all the changes I made and nothing makes it work correctly.

(IMPORTANT INFORMATION)

When we add the product to the cart, it only works on that product again, until over time it disappears again.

php8.0
I’m using the latest version of your site and plugins.

Help me!

Please, contact administrator
for this information.

#407286 Copied Theme version: 9.3.16

7 Answers

Rose Tyler

Support staff

July 28, 2024 at 10:02

Hello Carneiro,

Firstly, thank you for your kind words and congratulations on the successful installation of our theme on your store. We’re thrilled to hear that you find the theme sensational!

Regarding the issue you’re experiencing with the “Variation Swatches” on the store page, we appreciate the detailed information you’ve provided. It helps us understand the situation better.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

If this doesn’t help, please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#407339 Copied

Carneiro

Participant

July 28, 2024 at 11:42

Hello Rose,

As I already mentioned, I already did this test. At this moment all plugins are deactivated.

Please contact administrator
for this information.

#407362 Copied

Carneiro

Participant

July 29, 2024 at 03:04

Perhaps this information will be important to solve my case.

I realized that in addition to the standard page, I can create the store page entirely in Elementor, and it works! We may have to create it in Elementor instead of the theme’s default page.

I would even think it would be better to create it in Elementor, it would be the site’s default. I don’t know if it would be as light as the theme’s default page.

Files is visible for topic creator and
support staff only.

#407445 Copied

Carneiro

Participant

July 29, 2024 at 14:23

I tried to create the page in Elementor, but the product grid has a bug.

If I choose any other, the filters don’t work.

Can you create my “shop” page in Elementor, 100% the same as the standard one, but in Elementor?

Please contact administrator
for this information.

#407601 Copied

Carneiro

Participant

July 29, 2024 at 14:27

Even in Elementor, the creation page seems to work fine, but they don’t appear on the “store” page! I give up trying, I’ll leave it to you to solve.

Please contact administrator
for this information.

#407603 Copied

Andrew Mitchell

Support staff

July 29, 2024 at 16:02

Hello, Carneiro,

We are pleased to inform you that the issue with the product display on the shop page has been successfully resolved. Please take a moment to review the changes at your earliest convenience.

Regarding the page construction issue with Elementor, we are continuing our investigation. Rest assured, we will keep you updated and notify you as soon as a solution is found.

Best regards,

8Theme’s Team

#407636 Copied

Andrew Mitchell

Support staff

July 29, 2024 at 16:30

Dear Carneiro,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#407646 Copied
Tagged: fix woocommerce swatches, swatches not working, variation swatches problem, woocommerce swatches solution, woocommerce themes issue, wordpress theme troubleshooting, wordpress woocommerce fix
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