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Unable to edit anypages since las month.

This topic has 12 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Luca Rossi

JamesG

Participant

July 29, 2024 at 09:33

Hello, seems that I am not able to edit any pages at all.
When I press edit by elementor it is loading forever.

Please, contact administrator
for this information.

#407509 Copied Theme version: 9.3.16

11 Answers

Tony Rodriguez

Support staff

July 29, 2024 at 09:44

Hello, @JamesG,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot in the private content area of this communication.

To assist you more effectively, could you please provide a valid, working URL for your website along with the wp-admin login details? Kindly submit these details in the private content area provided.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#407514 Copied

JamesG

Participant

July 29, 2024 at 10:19

I have diable the access limit.
Kindly access it again please.

#407533 Copied

Tony Rodriguez

Support staff

July 29, 2024 at 11:36

Hello, @JamesG,

Thank you for your prompt response.

We have thoroughly reviewed your website and are pleased to confirm that there are no issues present. We successfully edited various pages using Elementor. To assist you further, we have created a tutorial video which demonstrates the process. You can access the video in the private content area provided.

We trust this will be helpful to you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#407555 Copied

JamesG

Participant

July 30, 2024 at 03:14

Thank you for the confirmation.
I was also able to access to the editting page by trying it numerous times. Do you know why is this taking so much time?? I still cannot access to other pages.

Also, after that I’m not able to access to edit the header.
It keeps loading as attached. and I tryed bunch of times.

Files is visible for topic creator and
support staff only.

#407690 Copied

Tony Rodriguez

Support staff

July 30, 2024 at 09:00

Hello, @JamesG,

Thank you for your response.

1/ We would like to kindly direct your attention to the official documentation for the Elementor plugin, which can be accessed via the following link:

[Elementor Plugin Documentation](https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/)

I still cannot access to other pages.

Could you please provide the URLs of the pages that you are unable to edit with Elementor? We will review them and offer the necessary assistance. Additionally, we recommend reading the following article for further guidance: (https://elementor.com/help/cant-edit-with-elementor/).

2/ We recommend disabling all third-party plugins, including cache plugins and CDN, that are not bundled with XStore. You can view a list of included plugins here: [XStore Included Plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins). Additionally, please clear your browser’s cache before re-evaluating the issue. It is possible that one of these additional plugins is causing the problem.

Should the issue persist, we kindly ask that you keep all third-party plugins deactivated on your site and authorize us to conduct a thorough debugging process. This process will involve deactivating all third-party plugins and any on-site customizations. This measure is crucial for us to provide you with the necessary assistance.

Please ensure that you have taken a complete backup of your site before proceeding with these steps.

Furthermore, we require administrative access to your site’s wp-admin to closely examine your settings and offer more targeted help. Please provide the login details at your earliest convenience.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#407762 Copied

JamesG

Participant

July 31, 2024 at 10:44

Thank you for your support.
I have checked the major points on the elementor site, but it hasn’t solved. (unable even safe mode, elementor loading method,etc,)

for example I can’t edit the header background image which is bugging, it keeps loading forever.

I have changed to administrative access.
Appreciate if you could check.

Thank you in advance,

#408052 Copied

Tony Rodriguez

Support staff

July 31, 2024 at 12:59

Hello, @JamesG,

We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the header builder is functioning properly. You are able to change the header background image as required.

For your convenience, we have created a video tutorial to guide you through the process. You can find the video link in the private content area of our support platform.

We trust this will assist you in utilizing the header builder effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#408097 Copied

JamesG

Participant

August 1, 2024 at 03:53

I understand that it works on yourside but I don’t understand why mine doesn’t work.
Sending you the screenshot video that its loading forever.

Files is visible for topic creator and
support staff only.

#408192 Copied

Tony Rodriguez

Support staff

August 1, 2024 at 05:56

Hello, @JamesG,

To enhance your experience, we recommend using updated versions of browsers such as Chrome. Please ensure that you clear all caches, including server cache and browser cookies, then attempt to access the service again.

Should the issue persist, kindly inform us of the device and browser you are using. This information will enable us to investigate further and provide the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#408204 Copied

JamesG

Participant

August 3, 2024 at 02:27

Thank you for your continuous support.
I have cleared my server & browser cash but still loading forever….
I’m using chrome for the editting.

#408585 Copied

Luca Rossi

Support staff

August 3, 2024 at 07:25

Dear James,

I hope this message finds you well. I am writing to inform you that I have personally reviewed the functionality of your customizer and can confirm that it is operating correctly without any issues. For your reference, I have recorded a short video demonstrating the customizer in action, which you can view here: [https://www.awesomescreenshot.com/video/30157934?key=13a37c439e67efb0692db566cf57cb2e](https://www.awesomescreenshot.com/video/30157934?key=13a37c439e67efb0692db566cf57cb2e).

Should you continue to experience difficulties, we recommend trying the following steps:

1. Utilize a different computer to see if the issue persists.
2. Clear your browser’s caches and cookies.
3. Reset your internet connection to ensure a stable network.
4. If you are using a VPN connection, please disable it temporarily.
5. Turn off all extensions in your Chrome browser, as these can sometimes cause conflicts.

We hope these suggestions prove helpful. Please do not hesitate to reach out if you need further assistance or have any other concerns.

Best regards,
8Theme’s Team

#408606 Copied
Tagged: editing issues, fix woocommerce, unable to edit, woocommerce edit problem, woocommerce troubleshooting, wordpress page edit, wordpress woocommerce themes
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