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Problem with videos in Xstore Slide backgroud

This topic has 6 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Fernando

Participant

July 29, 2024 at 20:52

Hi there
I have a recurring problem, I want to put a background video in the hero section with xstore slides only in the mobile version, until a few days ago it worked relatively well, but from yesterday to today, the video only gives me a blank screen and does not play on the mobile
When i do the slide sometimes i see the video but when the slide end, it get blank
Thankss

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#407673 Copied Theme version: 9.3.16

5 Answers

Tony Rodriguez

Support staff

July 30, 2024 at 08:04

Hello, @Fernando,

Thank you for reaching out to us with your concern.

1/ We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://xstore.helpscoutdocs.com/article/63-theme-update )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

2/ Afterward, If the issue persists on your end, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, let us know on which mobile device you are facing the issue so that we can further check it for you and help you.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#407746 Copied

Fernando

Participant

July 30, 2024 at 08:13

Hi there
Attach the video!!
There is like a delay or something is blocking the video dont know! I put an image, because the site is live. for avoid that blank space
https://youtu.be/g6_k9hzVwLw

#407748 Copied

Luca Rossi

Support staff

July 30, 2024 at 13:45

Dear @Fernando,

We hope this message finds you well. We would like to request a slight modification to the placement of the video content on our website. Rather than incorporating the video into the sliders, could you please add it to the containers within the sliders?

For your reference, here is a screenshot that illustrates the required placement: [https://prnt.sc/QH4iDnQsa4BU](https://prnt.sc/QH4iDnQsa4BU)

Please let us know once the changes have been made or if you encounter any issues.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#407862 Copied

Fernando

Participant

July 30, 2024 at 16:15

Is not working for me
Iam editing with slides from xstore (attach 1)
Iam adding the video in the container, but still dont play.
And them in the frontpage, iam using the xstore slider
The video play in very random way.
Thanl for the help

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support staff only.

#407923 Copied

Luca Rossi

Support staff

July 31, 2024 at 04:27

Hi @Fernando,

We meant you added the video to Slide #2, Slide #3.

Can you please add videos to the container element inside the Slide #2, Slide #3 instead?

https://prnt.sc/QH4iDnQsa4BU

Thank you!

#407972 Copied
Tagged: fix xstore slide background video, troubleshooting xstore video, video problem in xstore, woocommerce xstore video errors, wordpress woocommerce templates, wordpress xstore video solution, xstore slide video issues
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