Return to previous page

I am unable to add a feature request, asking to login

This topic has 7 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

Malcolm

Participant

July 30, 2024 at 09:54

Hi
I have been asked to add a feature request

However when I go to create one I get a login box that won’t accept my account password

I am already logged in!

Malcolm

#407774 Copied Theme version: 9.3.16

6 Answers

Rose Tyler

Support staff

July 30, 2024 at 10:16

Hello Malcolm,

Thank you for reaching out to us.

What browser do you use? Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the issue you are encountering. Please also grant access to your account through the private area.

We look forward to your response to assist you further.

Best Regards,
8Theme’s Team

#407786 Copied

Malcolm

Participant

July 30, 2024 at 10:29

Hi

Fail to see how a browser would cause a problem in this instance

I have attached a screenshot

Issue is not with my site but with your Taskboard. Access to my website serves no purpose!

Should not need to change my password when I am already logged in to the 8theme site

I could just not add a Feature Request but that defeats the object of trying to improve the product

Malcolm

Files is visible for topic creator and
support staff only.

#407791 Copied

Rose Tyler

Support staff

July 30, 2024 at 11:04

Hello Malcolm,

Please test how it works in the Chrome browser incognito window, this is important, and let us know.

“Access to my website serves no purpose!” – yes, we asked for access to your account on our site, because other our customers do not have this problem.

Best Regards,
8Theme’s Team

#407801 Copied

Malcolm

Participant

July 30, 2024 at 12:41

Just the same on Chrome incognito

Please contact administrator
for this information.

#407836 Copied

Andrew Mitchell

Support staff

July 30, 2024 at 14:04

Hello, Malcolm,

We regret to inform you that our feature request creation system is currently incompatible with incognito modes across all browsers.

Please attempt to submit your feature request using a standard browsing mode. Additionally, we have included a video tutorial to assist you with the feature request creation process.

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#407870 Copied

Andrew Mitchell

Support staff

July 31, 2024 at 09:50

Dear Malcolm,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#408041 Copied
Tagged: add feature woocommerce, feature request issue, login problems, troubleshooting wordpress, woocommerce templates, wordpress woocommerce
Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘I am unable to add a feature request, asking to login’' has been successfully resolved, and the topic is now closed for further responses

I am unable to add a feature request, asking to login

Recent Topics

Helpful Topics

Useful links WooCommerce & WordPress

Browse by popular tags:

Explore our best WordPress WooCommerce Themes collection