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Request for Assistance with Graphical Issues Following Theme Updates

This topic has 8 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

jo

Participant

July 31, 2024 at 08:35

Hi,

Following the recent theme updates, I am experiencing several graphical issues, including:

– Disrupted footer layout
– Loss of formatting in the login dropdown menu
– Malfunctioning search bar
– Problems with listings display
– Issues with the shopping cart

Could you please assist in identifying and resolving these problems?

#408029 Copied Theme version: 6.6.1

7 Answers

Rose Tyler

Support staff

July 31, 2024 at 10:15

Hello,

Thank you for reaching out to us.

1/ We do not see the correct footer content in Appearance > Widgets > Footer on your site. Please set the desired static block there.

Please use “Insert Headers And Footers” WordPress plugin to insert the JavaScript in the Footer area instead of https://gyazo.com/28399f6630559c4f3e2b71b678bd5152

2/ At first sight it works fine – https://prnt.sc/_PHW80FRpAKB

3/ https://prnt.sc/FXRRz5lFq7yZ

4,5/ Please provide screenshots. Before this, please clear cache.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#408046 Copied

jo

Participant

July 31, 2024 at 10:36

Hello,

Thank you for your response.

1. I used to edit the footer in Xstore > Theme Options > Footer, but now I can’t. Something seems to be broken in this path. Please see the attached screenshot.

2,3. I see these issues are now working fine as well.

4. I believe I can fix this myself; it’s just missing some images here and there.

5. I cleared the cache, but as shown in the screenshot, the header and footer are not displaying as set.

Additionally, I’m experiencing an issue where customers select a quantity (e.g., 5), but at checkout, the quantity automatically changes to 2. This is happening on products with the following ID: – 6549
– 6554
– 6597

In general, can you diagnose the root cause of the recent changes in the website’s design and functionality?

Files is visible for topic creator and
support staff only.

#408050 Copied

Rose Tyler

Support staff

July 31, 2024 at 10:49

Hello,

1/ Please edit the Footer content via Appearance > Widgets > Footer area.

5/ Here is what we see in the header on your site – https://gyazo.com/1b063e30b94e940eedbfd2d3a9f65e04 What exactly is incorrect?

6/ Have you tested how it works with the default WooCommerce theme – Storefront activated on your site? We suppose this situation independent of our theme and you will need to contact the support of the WooCommerce plugin https://wordpress.org/support/plugin/woocommerce/

7/ Regarding your query about diagnosing the root cause of the recent changes in your website’s design and functionality, we currently do not see any issues originating from the theme side. It is possible that an outdated version was in use prior to the update, and the cache was not cleared post-update, which might have led to the impression that something was malfunctioning.

Best Regards,
8Theme’s Team

#408054 Copied

jo

Participant

July 31, 2024 at 11:15

Hi,

1. Ok i will try that way, the bad news is i don’t have a reference of the original since is not visible anymore.

5. The issue with the header and footer is at the checkout page

6. I will try to test it

7. ok thanks

Files is visible for topic creator and
support staff only.

#408061 Copied

Rose Tyler

Support staff

July 31, 2024 at 14:32

Hello,

Did you read our answers? Please do not ignore them.

1/ Appearance > Widgets > Footer > static block https://prnt.sc/ZgJVPqMoINwc > https://prnt.sc/ujJ9-lpdBZVu

Please use “Insert Headers And Footers” WordPress plugin to insert the JavaScript in the Footer area instead of https://gyazo.com/28399f6630559c4f3e2b71b678bd5152

5/ Please check the header and footer at the checkout page now.
Changes were made to Cart/Checkout layout via Theme Options.

Best Regards,
8Theme’s Team

#408120 Copied

jo

Participant

July 31, 2024 at 15:29

Ok thanks a lot!
It was very useful.

#408139 Copied

Rose Tyler

Support staff

July 31, 2024 at 15:45

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

#408148 Copied
Tagged: graphical issues help, woocommerce graphical fixes, woocommerce theme support, woocommerce theme updates, wordpress template updates assistance, wordpress templates assistance, wordpress theme troubleshooting
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Request for Assistance with Graphical Issues Following Theme Updates

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