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High resources usage with XStore enabled

This topic has 8 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

Pusat Pneumatic

Participant

August 1, 2024 at 05:56

I know this topic is posted countless times here but here I am asking because one size doesn’t always fit all, right?

Files is visible for topic creator and
support staff only.

#408203 Copied Theme version: 9.3.16

7 Answers

Andrew Mitchell

Support staff

August 1, 2024 at 06:47

Hello Pusat Pneumatic,

Thank you for reaching out to us.

Please feel free to share more details about your inquiry so we can provide you with the best possible support.

To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

Best Regards,
8Theme’s Team

#408211 Copied

Pusat Pneumatic

Participant

August 1, 2024 at 07:19

here you go, bud.

Please contact administrator
for this information.

#408220 Copied

Jack Richardson

Support staff

August 1, 2024 at 15:25

Hello @Pusat Pneumatic

We were unable to connect to your FTP. It locates us to the empty directory
Could you please, check and provide us the correct one ?

Kind regards, Jack Richardson

#408344 Copied

Pusat Pneumatic

Participant

August 2, 2024 at 04:00

Here, it must be correct

Please contact administrator
for this information.

#408387 Copied

Jack Richardson

Support staff

August 2, 2024 at 09:06

Dear @Pusat Pneumatic,

I hope this message finds you well. Upon reviewing your error logs, we have identified an issue involving excessive database requests initiated by the WooCommerce plugin. It appears that this problem may have arisen following recent updates to the WooCommerce database.

Please note that this issue is not associated with our theme. Therefore, we recommend reaching out to your hosting provider, as they may be able to resolve this issue from their end. Alternatively, you may wish to contact WooCommerce support directly for assistance.

It is important to address this matter promptly, as the error logs indicate that these requests are being recorded every few minutes. For your reference, we have attached examples of these errors in the private area below.

Thank you for your immediate attention to this matter. Should you have any further questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

Please contact administrator
for this information.

#408449 Copied

Pusat Pneumatic

Participant

August 3, 2024 at 04:10

okay I’ll ask them

Please contact administrator
for this information.

#408587 Copied

Jack Richardson

Support staff

August 3, 2024 at 09:02

Hello @Pusat Pneumatic,
No, we didn’t do anything on your server or web-site. We just analyzed the possible reason of your request and sent details in previous reply.
Kind regards, Jack Richardson

#408618 Copied
Tagged: high resources usage, woocommerce performance, woocommerce xstore solution, wordpress efficiency, wordpress templates, xstore optimization, xstore woocommerce
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