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Language mixture on my-account page woocommerce

This topic has 6 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Tony Rodriguez

  • 5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 3, 2024 at 08:28

    Hello, @Marion,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ Regarding your inquiry about the translation of the “Addresses” tab and other English text within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

    2/ The menus on the My-Account page come from the WooCommerce plugin, This menu is Woocommerce functionality and the XStore theme does not have the option to change or customize that.

    3/ To assist you more effectively, could you please provide a screenshot of the issue, highlighting the specific area of concern? This will enable us to understand the problem better and offer a more accurate solution.

    Additionally, for us to examine your settings in detail, we kindly request that you provide your site’s wp-admin access credentials in the private content area of our support platform.

    Thank you for your cooperation.

    4/ To update the wishlist on your account page, we kindly request that you install the Loco Translate plugin on your website. Once installed, please proceed to navigate to Plugins, then edit the XStore core plugin language file according to your requirements and ensure to save the settings.

    For detailed guidance, you may refer to our documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We trust this information will be helpful to you.

    5/ You can remove items by clearing the fields in Woocommerce > Settings > Advanced. https://www.8theme.com/documentation/documentation/video-tutotials/woocommerce-account-settings/
    Furthermore, we would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #408612 Copied
    Avatar: Marion
    Marion
    Participant
    August 5, 2024 at 04:50

    Hello @Tony Rodriguez,
    thank you very much for your reply. I answer to the different points:
    Ad 1 and 2 and 5: Thank you for this. I am already in contact with the staff from the woocommerce plugin and hope they can help me.
    Ad 3. There are book suggestions (Vielleicht gefällt dir auch) at the bottom of the dashboard (see the screenshot). I found in the theme options the place where to change the layout but not where to switch it off.
    Ad 4. I will try it once again – I deinstalled it now because of the suggestion that it could be responsible for the language mixture in the dashboard. But it didn’t change anything – so I will install it again.

    My next problems are:
    6. All links from the menu in the my-account-dashboard from woocommerce seem to point to the dashboard itself. Can you help me with this? Also it is not possible to register as a client in the frontend.
    7. And it seems that the header in the dashboard overlays with the existing created one – how can I change this?
    8. I also would like that the breadcrumbs look all on the whole website as in the single product site – but I don’t find the way to customize them this way.

    Thank you very much!

    Please contact administrator
    for this information.
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    #408761 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 5, 2024 at 10:08

    Hello, @Marion,

    Thank you for your response.

    You are welcome!

    3/ Please navigate to WP-dashboard > WooCommerce > Settings > Accounts & Privacy > XStore “My account” page settings > you can change or switch it off “Products type” as per your requirement and save settings. https://paste.pics/RDMTH

    4/ Sure, Take your time.

    6/ All links from the menu in the my-account-dashboard from woocommerce seem to point to the dashboard itself. Can you help me with this?

    We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the desired outcome you are aiming for?

    Thank you for your cooperation and understanding. We look forward to your response and are eager to assist you.

    Also it is not possible to register as a client in the frontend.

    Please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    7/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

    Details of the resolution:
    – We have modified the header using the XStore Builder. Specifically, the header template was edited under “Header Builder via Elementor.”
    – The “Header Overlap” option has been disabled for the entire site.
    – A duplicate header template was created and set with conditions to apply only to the home page/front page, where the “Header Overlap” option has been re-enabled.
    – These changes have been updated accordingly.

    For your reference, an image illustrating these adjustments has been uploaded to the private content area of our support forum.

    We hope this resolves the matter to your satisfaction.

    8/ We kindly request that you initiate a new topic for each issue on our support forum. This approach helps prevent any inconvenience and ensures you receive prompt assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #408816 Copied
    Avatar: Marion
    Marion
    Participant
    August 5, 2024 at 16:41

    Hi @Tony Rodriguez, thank you very much for all your help. I will initiate other topics for the other issues.

    #408875 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 6, 2024 at 05:21

    Hello, @Marion,

    You are welcome! Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Have a nice day.

    Best Regards,
    8Theme’s Team

    #408897 Copied

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