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Display 404 not found when click the Sign In on mobile devices

This topic has 3 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

Elvis

Participant

August 3, 2024 at 09:07

When using a mobile phone, the ‘Sign In’ (while at log-out status) on the menu bar does not work properly, but it’s normal on the laptop device.

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#408619 Copied Theme version: 9.3.16

2 Answers

Tony Rodriguez

Support staff

August 3, 2024 at 09:20

Hello, @Elvis,

Thank you for contacting us and for using XStore.

We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

Should the problem persist, we would appreciate it if you could provide us with access to your site’s wp-admin area. Please submit this information in the private content section for secure handling.

Thank you for your attention to this matter. We look forward to assisting you further.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#408621 Copied

Andrew Mitchell

Support staff

August 3, 2024 at 09:54

Dear Elvis,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#408624 Copied
Tagged: 404 not found error, best selling themes, mobile sign in issues, responsive woocommerce designs, troubleshooting woocommerce, woocommerce themes
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