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The Product Archive Page doesn’t show the swatches

This topic has 6 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

Elvis

Participant

August 7, 2024 at 08:23

I have already set, but it doesn’t work. What’s wrong with it?

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#409214 Copied Theme version: 9.3.17

5 Answers

Tony Rodriguez

Support staff

August 7, 2024 at 11:45

Hello, @Elvis,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

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Elvis

Participant

August 7, 2024 at 11:48

here

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#409291 Copied

Tony Rodriguez

Support staff

August 7, 2024 at 13:10

Hello, @Elvis,

Thank you for granting us access to your site’s wp-admin.

Upon review, we have observed that the swatches are displayed correctly when using the Elementor editor mode on your site.

Should these changes not be reflected on the front end, it is likely due to a caching issue. We kindly request that you temporarily disable the CDN on your site and clear all caches to see if this resolves the issue.

We hope this information is helpful to you.

Best regards,
The 8Theme Team

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#409312 Copied

Elvis

Participant

August 7, 2024 at 13:22

I’ve already disabled all of the CDN caching on my website. It was normal before, but even after flushing all cache, the issue still persists.

#409316 Copied

Tony Rodriguez

Support staff

August 7, 2024 at 13:51

Hello, @Elvis,

Thank you for your prompt response.

We have temporarily activated the XStore parent theme on your website and are pleased to report that we encountered no issues. The swatches are displaying correctly on the archive pages of your site.

This confirms that the issue resides within your child theme. We recommend consulting with your website developer to review your child theme, or consider installing a new child theme on your site.

We hope this resolves the issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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for this information.

#409329 Copied
Tagged: fix woocommerce issues, product archive page, swatches not showing, troubleshooting woocommerce, woocommerce product swatches, woocommerce themes, wordpress
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