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Issue with product videos – not showing thumbnaim

This topic has 6 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

Priyanshu

Participant

August 8, 2024 at 10:35

product videos doesn’t shows any thumbnail in product gallery, and after turning on option to show product video in shop page, it doesn’t

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5 Answers

Rose Tyler

Support staff

August 8, 2024 at 12:06

Hello Priyanshu,

Thank you for reaching out to us

Please provide the URL, of the product with a video, from your site.

Additionally, provide temporary wp-admin access.

Best Regards,
8Theme’s Team

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Priyanshu

Participant

August 8, 2024 at 12:10

https://vivagifts.in/product/customized-lithophane-magic-keychain/

Please contact administrator
for this information.

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Rose Tyler

Support staff

August 8, 2024 at 12:59

Hello Priyanshu,

We appreciate your prompt response.

1/ “doesn’t shows any thumbnail in product gallery,” – here is a link to our demo https://xstore.8theme.com/elementor/product/product-classic/ Current display is the correct one. There is no option to show thumbnail image from video on a single product page, unfortunately.

2/ “and after turning on option to show product video in shop page, it doesn’t” – please provide URL of the achieve page where we will be able to see the mentioned product.

Best Regards,
8Theme’s Team

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Priyanshu

Participant

August 14, 2024 at 12:53

product with video – https://vivagifts.in/product/customized-lithophane-magic-keychain/

shop page url – https://vivagifts.in/?s=magic+keychain&et_search=true&post_type=product

Video instead of featured image is turned on.

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Jack Richardson

Support staff

August 15, 2024 at 09:19

Dear @Priyanshu,

We hope this message finds you well. We would like to inform you that the functionality to display product videos as thumbnails is currently not supported by the Elementor Archive Products widget. This feature is only available with the non-builder Products Archive page.

Should you wish to see this functionality implemented in the Elementor Archive Products widget, we kindly encourage you to submit a feature request. You can do so by visiting our roadmap page at https://www.8theme.com/roadmap/. This will allow us to gauge interest and determine the feasibility of incorporating such a feature, keeping in mind that each additional option could potentially affect the widget’s performance and page loading times.

Thank you for your understanding and for helping us enhance our services.

Best regards,
Jack Richardson
The 8Theme Team

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Tagged: fix wordpress video issues, improve woocommerce product display, product video issues, thumbnail not showing, troubleshooting woocommerce problems, woocommerce video thumbnail solutions, wordpress woocommerce templates
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