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Problem with sidebar widgets on product category page.

This topic has 10 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Noddy

Participant

August 9, 2024 at 10:20

I have a problem with the widgets that are on my sidebar in the product category pages.

1) Brand widget doesn’t show all brands.

2) If I select a product category that doesn’t have a sub category. All the widgets in the sidebar disappear.

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9 Answers

Andrew Mitchell

Support staff

August 9, 2024 at 13:47

Hello, Noddy,

I hope this message finds you well.

Could you please provide us with the link to the product to which all brands have been added? Additionally, we would appreciate it if you could grant us FTP access.

We suspect that the brand widget is not displaying because there are no products that simultaneously belong to a brand and a subcategory. If you intend to always display all brands, it is necessary to use a brand list instead of a brand filter.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
8Theme’s Team

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Noddy

Participant

August 9, 2024 at 14:21

I have added more details in the prv. content area.

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Andrew Mitchell

Support staff

August 10, 2024 at 13:24

Hello, Noddy,

We are pleased to inform you that we have successfully resolved the issue concerning the filters in the private content section.

Best regards,
The 8Theme Team

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Noddy

Participant

August 10, 2024 at 19:21

Thank you for your help, the brand widget seems to work now.

But the problem with the all the widgets are missing and the side bar is blank if I enter an empty category is still not working.

Links sample posted and I uploaded images earlier.

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Andrew Mitchell

Support staff

August 12, 2024 at 15:37

Hello, Noddy,

We hope this message finds you well. Could you please take a moment to review the private content section at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,

8Theme’s Team

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Noddy

Participant

August 13, 2024 at 15:06

Thank you for fixing the issue with the brand widget. But as I wrote earlier. The problem with the Product category and Brand menu widget is still not fixed. The side bar is blank if there are no products in the sub category.
I have added links in the prv. content area.

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Noddy

Participant

August 13, 2024 at 16:25

More details added to the PRV content

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Noddy

Participant

August 14, 2024 at 09:15

I have found the issue, I had to set the widget to “Show hierarchy”.

But I have another issue, see image.

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Andrew Mitchell

Support staff

August 14, 2024 at 09:51

Hello, Noddy,

I hope this message finds you well. I would like to inform you that the category filter has been replaced with a standard category widget. Consequently, all categories are now displayed on all pages.

To remove the floating button on the mobile version, please follow these steps:
1. Navigate to the XStore builder.
2. Go to the Products Archive Builder.
3. Select the appropriate shop page template.
4. In the editor (navigator), locate the “Off-Canvas Sidebar/Filters” widget and remove it.

We have already made this adjustment for you.

Best regards,
8Theme’s Team

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support staff only.

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Tagged: fix woocommerce problems, product category page, sidebar widgets issues, woocommerce widget solutions, wordpress sidebar troubleshooting, wordpress woocommerce templates
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