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Critical error when opening the Elementor Theme Builder Product Archive

This topic has 10 replies, 4 voices, and was last updated 3 months ago ago by Andrew Mitchell

Intermarket Guest Amenities

Participant

August 12, 2024 at 13:01

Hello,
I’m getting a critical error when opening the Elementor Theme Builder Product Archive Template.
I have tried to start from scratch and then delete this one but it inevitably glitches and then critical error comes up again.
I’m not sure what I’m doing wrong but it seems that it’s only the Product Archive.

#409961 Copied

9 Answers

Rose Tyler

Support staff

August 12, 2024 at 13:42

Hello,

Thank you for reaching out to us with your concern.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#409964 Copied

Intermarket Guest Amenities

Participant

August 12, 2024 at 14:12

See reply in private area.

Please contact administrator
for this information.

#409966 Copied

Rose Tyler

Support staff

August 12, 2024 at 14:58

Hello,

We appreciate your prompt response.

We can’t log in to the dashboard. Please provide the correct wp-admin access.

Warm Regards,
The 8Theme Team

#409970 Copied

Intermarket Guest Amenities

Participant

August 13, 2024 at 00:59

Hi, please try this (in private area).

Please contact administrator
for this information.

#410004 Copied

Rose Tyler

Support staff

August 13, 2024 at 07:02

Hello,

Thank you for providing the URL. However, we require the correct username and password to proceed. We would appreciate your assistance in providing the accurate credentials at your earliest convenience.
Here is what we get right now – https://prnt.sc/8ymsDOtzEf2z https://prnt.sc/wv7WAdI3bPG_

Warm Regards,
The 8Theme Team

#410024 Copied

Intermarket Guest Amenities

Participant

August 13, 2024 at 09:07

Sorry for the inconvenience. There was an invite you needed to accept but I have given you other credentials for now. See Private area.

Please contact administrator
for this information.

#410049 Copied

Jack Richardson

Support staff

August 14, 2024 at 08:24

Hello @Intermarket Guest Amenities,
Could you please, check now ? The fixes made on your web-site will be included in next theme update.
File modified: plugins/et-core-plugin/app/models/widgets/categories-filter.php
Kind regards, Jack Richardson

#410158 Copied

Intermarket Guest Amenities

Participant

August 14, 2024 at 14:38

It’s working! Thank you so much.

#410240 Copied

Andrew Mitchell

Support staff

August 14, 2024 at 14:38

Dear Intermarket Guest Amenities,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#410241 Copied
Tagged: elementor theme builder, fix woocommerce issues, product archive critical error, resolve elementor errors, woocommerce elementor solutions, woocommerce wordpress themes, wordpress theme troubleshooting
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Critical error when opening the Elementor Theme Builder Product Archive

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