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Shop Page Product not showing for all product

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

veeemart

Participant

August 12, 2024 at 17:28

Dear Team,

I hope you are doing well. I am writing to inform you that I am currently unable to view all the products on the shop home page of our website. I am unable to access the full range of items available for purchase.

I have tried refreshing the page and accessing the website from different devices and browsers, but the issue persists.

Could you please look into this matter and assist in resolving it? Your help in ensuring that all products are accessible would be greatly appreciated.

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#409987 Copied Theme version: 9.3.16

1 Answer

Tony Rodriguez

Support staff

August 13, 2024 at 05:52

Hello, @veeemart,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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Tagged: not showing all products, product visibility in woocommerce, shop page product issues, troubleshoot woocommerce templates, woocommerce product display problems, wordpress woocommerce templates
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