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Single product page sites breakes after clicking on tab

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

TheOne

Participant

August 15, 2024 at 22:14

Hello,

Well this is interesting. If you visit my product page (link in private),
and click on any tab (made with ACF) site redirects to /opis and is broken.
So underling is – the tabs are not working.

I have disabled ACF and removed the custom code from functions.php (the last one)
which displays the tabs and the problem is still the same?

Thank you,

Please, contact administrator
for this information.

#410399 Copied Theme version: 9.3.15

1 Answer

Rose Tyler

Support staff

August 16, 2024 at 07:35

Hello TheOne,

Thank you for reaching out to us.

1/ We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

3/ Your web-site redirects could be caused by your server configuration settings and then should be asked your hosting provider.

Best Regards,
8Theme’s Team

#410422 Copied
Tagged: best selling, product page troubleshooting, single-product page, site breakdown, tab clicking issues, woocommerce themes
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