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Cart/checkout progress bar is ignoring coupons

This topic has 2 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

Brooke

Participant

August 16, 2024 at 20:48

The cart/checkout progress bar is ignoring coupons even though the setting for that is set to NO.

#410500 Copied Theme version: 9.3.17

1 Answer

Tony Rodriguez

Support staff

August 17, 2024 at 07:15

Hello, @Brooke,

Thank you for contacting us and for using XStore.

1/ After conducting a thorough review on our test site, we have confirmed that the issue in question is not present there. It appears that the problem is isolated to your website. https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#410512 Copied
Tagged: cart progress bar, checkout process optimization, discount coupon problems, ignoring coupons issue, woocommerce themes, wordpress ecommerce solutions
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