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Website Issue – Product Image Display plz help

This topic has 4 replies, 2 voices, and was last updated 3 months ago ago by Rose Tyler

DashDoor

Participant

August 20, 2024 at 19:19

I hope this email finds you well. As previously discussed,

When a visitor clicks on a product, the image appears overly large and distorted. I’ve attached a screenshot for reference. Please resolve this issue to ensure a better user experience. We want visitors to view products clearly and without any visual issues.

Thank you for your prompt attention to this matter.

Best regards,

Please, contact administrator
for this information.

#410914 Copied Theme version: 9.3.17

3 Answers

Rose Tyler

Support staff

August 21, 2024 at 08:25

Hello, DashDoor,

Thank you for contacting us and for using XStore.

We do not see a screenshot from you. Please provide it.

We’ve checked a single product page and added a video in the Private Content area.
Please describe specifically what aspects are not meeting your expectations and the outcome you are aiming to achieve.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#410963 Copied

DashDoor

Participant

August 21, 2024 at 10:41

Plz see attatched file.

#410989 Copied

Rose Tyler

Support staff

August 21, 2024 at 10:48

Hello, DashDoor,

We hope this message finds you well. We have noticed that we have not yet received the file from you as expected. Kindly refer to the screenshot for your reference: https://prnt.sc/CQbQAdIrrJUh.

Please upload the required file to a file-sharing service, such as https://wetransfer.com/, and share the download URL with us at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#410996 Copied
Tagged: ecommerce solutions, help, product image display, troubleshooting, website issue, woocommerce, wordpress templates
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