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Website Error – Incorrect Products Added to Cart

This topic has 20 replies, 2 voices, and was last updated 2 months, 4 weeks ago ago by Luca Rossi

Bagwani

Participant

August 21, 2024 at 20:12

Hello Team,

My website is starting to work well, and I believe my business will grow now. However, I’m encountering a strange error.

Currently, when you add a product to the cart on my website, an unrelated product appears on the cart page. For example, if I add coconut oil to the cart, but when I go to view the cart, different products are showing up as being added (As you see in the video mustard oil & desi ghee products are showing on the add to cart page). It seems like some default products are appearing instead.

Please look into this issue and resolve it as soon as possible. I have had 8 orders canceled today because of this problem, leading to significant losses.

Your immediate assistance in fixing this error would be greatly appreciated.

Please, Team.
Thanking You in advance.

Regards,
BAGWANI

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#411060 Copied Theme version: 9.3.17

19 Answers

Luca Rossi

Support staff

August 22, 2024 at 09:10

Dear @Bagwani,

We hope this message finds you well. We would like to inform you that we have excluded the cart and checkout pages from the Page Caches setting. You can view the updated settings at the following link:

[https://prnt.sc/FA9xEr3F5qBq](https://prnt.sc/FA9xEr3F5qBq)

Could you please review the changes at your earliest convenience? We appreciate your cooperation and look forward to your confirmation.

Best Regards,
The 8Theme Team

#411118 Copied

Bagwani

Participant

August 22, 2024 at 11:31

Hello Dear Team,

Yes, I checked and it’s better now. Thanks for the Updating.

But I keep seeing errors on the website and theme repeatedly. I feel like the website is okay now and ads should run properly for sales, but after 2 or 3 days, new errors keep appearing even though everything is updated, including the theme and plugins. Why does this keep happening? Can you please check what might be causing these issues?

Also, I noticed that when we add a product to the cart on mobile, the pop-up that used to appear, showing that the product was added and giving an option to checkout, is no longer showing. But this pop-up still appears on the desktop version.
Can you please look into this feature and fix it so it works on mobile as well? I will send you a video of another website as an example to show you how the pop-up should look.
This would make it easier for users to complete their purchases.

Your help would be greatly appreciated on this matter.

Thanks in advance.

Regards,
BAGWANI

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Luca Rossi

Support staff

August 23, 2024 at 04:35

Dear @Bagwani,

But I keep seeing errors on the website and theme repeatedly. I feel like the website is okay now and ads should run properly for sales, but after 2 or 3 days, new errors keep appearing even though everything is updated, including the theme and plugins. Why does this keep happening? Can you please check what might be causing these issues?

It’s mostly related to the W3 Total Cache plugin it’s caching all the WooCommerce pages, since didn’t hear this issue from our customers.

Also, I noticed that when we add a product to the cart on mobile, the pop-up that used to appear, showing that the product was added and giving an option to checkout, is no longer showing. But this pop-up still appears on the desktop version.
Can you please look into this feature and fix it so it works on mobile as well? I will send you a video of another website as an example to show you how the pop-up should look.
This would make it easier for users to complete their purchases.

In this case, you have to add the cart icon next to the navigation on header mobile: https://prnt.sc/9E_LqYNCo9da

Best Regards,
The 8Theme Team

#411228 Copied

Bagwani

Participant

August 23, 2024 at 12:52

Hello Dear Team,

It’s mostly related to the W3 Total Cache plugin it’s caching all the WooCommerce pages, since didn’t hear this issue from our customers.

Okay, I understand now, but you suggest me to installed this plugin. It was also included in your theme’s plugin installer feature and was recommended for clearing cache and improving website speed. So, what could be the problem now & how can we solve that?

In this case, you have to add the cart icon next to the navigation on header mobile: https://prnt.sc/9E_LqYNCo9da

No, I don’t think you understood my point. The point is When we add a product to the cart, a popup appears on the desktop version, but it’s not showing up on the mobile version. I sent you a video showing that after adding a product to the cart, a popup automatically appears with the added product and some cross-sell products. I need this feature to work on mobile too.

The feature works on desktop but not on mobile. Please enable it for the mobile version as well. I would really appreciate it if you could help with this so that the add-to-cart popup works well on both mobile and desktop. Thank you!

I’m sending you two videos. One video shows how the popup should look on mobile, which is what we want for our website. The other video shows how the popup appears on the desktop version of our website when a product is added to the cart.
The popup works on desktop but not on mobile. I need the same popup feature on mobile as shown in the mobile video.
Also, please make the necessary changes and create a video showing the updated setup. This will help me understand and make any further adjustments myself. I would really appreciate your help with this.

Thank you in advance.

Regards,
BAGWANI

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Luca Rossi

Support staff

August 23, 2024 at 16:56

Dear @Bagwani,

We hope this message finds you well.

We kindly request that you review our demo at the following link: https://xstore.8theme.com/elementor3/electronic-mega-market/product/ipad-10th-generation/. Please compare the mobile header on your website with ours to better understand the differences we have highlighted.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team.

#411398 Copied

Bagwani

Participant

August 23, 2024 at 17:59

Hello Dear Team,

I hope you guys are very very well.

Yes, exactly like that. In the demo theme link you provided, when a product is added to the cart, a window pops up from the left side of the screen. However, this popup is not appearing on my website. It works on the desktop version but not on mobile.

Please check the mobile version to see if you can enable this feature. I also request that you make a video showing how to enable this feature, as I need to adjust the colors and other settings.

I have sent you three videos already, and I’m sending a fourth video showing the demo theme. I hope you understand now.

Please enable this feature; it would be very helpful.

Thank you!

Regards,
BAGWANI

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#411404 Copied

Luca Rossi

Support staff

August 25, 2024 at 09:56

Hi @Bagwani,

We’ve enabled the shopping on mobile. Please check our video: https://www.awesomescreenshot.com/video/30829321?key=0b71eba97511c740cff55b443c211e07.

Best Regards,
The 8Theme Team.

#411523 Copied

Bagwani

Participant

August 25, 2024 at 15:43

Hello Team,
Thanks for helping me with this.

#411552 Copied

Bagwani

Participant

August 25, 2024 at 15:50

Hello Team,

I want to change the hover color of the button “CHECKOUT” which is appearing on the above video screen that you have shared.

As, when I am taping on this button the color is changed to white and the user is cannot be able to see this.

I tried to find out that but couldn’t able to do it.

I am attaching the screenshot of the button that I want to change.

Please help me with this.

Thank you
Bagwani

#411553 Copied

Luca Rossi

Support staff

August 26, 2024 at 04:31

Dear @Bagwani,

It seems you forgot to attach the screenshots.

Could you please help us to add again?

Thank you!

#411578 Copied

Bagwani

Participant

August 26, 2024 at 07:05

Hello Team,

This is the screenshot related to that button for which I want to change the hover color.

You may please check.

Thank you.

#411587 Copied

Bagwani

Participant

August 26, 2024 at 07:13

I think there is a problem to attach a screenshot.

I attached again.
still not sent.

#411590 Copied

Luca Rossi

Support staff

August 26, 2024 at 07:25

Hi @Bagwani,

The image size might be too big. Please upload there: https://imgur.com/.

Thank you!

#411594 Copied

Bagwani

Participant

August 26, 2024 at 08:11

pls check now.

https://imgur.com/xGowYtN

Thank You.

#411604 Copied
Luca Rossi

Support staff

August 26, 2024 at 08:49
Hi @Bagwani,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
body p.buttons.mini-cart-buttons a.button.btn-checkout.wc-forward {
    background-color: #A67B5B;
}
```
Hope it helps!
#411608 Copied
Bagwani

Participant

August 26, 2024 at 10:47

Hello Team,

As, you have shared with us the CUSTOM CSS code, but it can’t help us Because there are so many codes already inside it.

Please do me a favor and change the color for that button only.

I need a normal button color ” #000000 ” with text color ” #ffffff”
and in hover reverse.

Thank you,
BAGWANI

#411629 Copied

Luca Rossi

Support staff

August 26, 2024 at 11:06

Hi @Bagwani,

It’s done.

Can you check again?

Thanks.

#411631 Copied

Bagwani

Participant

August 26, 2024 at 14:17

Hey Team,

Thank you so much for helping me, But can you please help me like from where did you change the color?

Thank you
Bagwani

#411669 Copied

Luca Rossi

Support staff

August 27, 2024 at 04:51

Hi @Bagwani,

The custom CSS codes were put under XStore > Theme Options > Theme Custom CSS > Global CSS.

https://prnt.sc/lZcRVxsD2PG-

Best Regards,
The 8Theme Team.

#411722 Copied
Tagged: cart errors, ecommerce solutions, online store fixes, product addition mistakes, website troubleshooting, woocommerce, wordpress
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Website Error – Incorrect Products Added to Cart

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