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On filter closing it opens widget under closing button, on mobile devices

This topic has 4 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson

emin

Participant

August 22, 2024 at 11:09

Hello,

When I try to close the filter on mobile devices the widget that is under it opens. The proof video is attached.

I tested this on your demo and the issue is present.

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support staff only.

#411138 Copied Theme version: 9.3.16

3 Answers

Rose Tyler

Support staff

August 22, 2024 at 12:07

Hello emin,

Thank you for reaching out and bringing this issue to our attention.

Could you please inform us of the device and browser you are currently using? Additionally, it would be helpful if you could test the issue on various devices and browsers and share the results with us. Also, please provide the URLs of the pages where you are encountering the problem.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

#411152 Copied

emin

Participant

August 22, 2024 at 14:28

I tested it on the Firefox mobile and desktop (responsive mode) and desktop Chrome.

If you have a quick solution it would be nice to share it with me.

Thanks

Please contact administrator
for this information.

#411188 Copied

Jack Richardson

Support staff

August 23, 2024 at 08:54

Dear @Emin,

I hope this message finds you well. We have noticed that there is no off-canvas contained element in the header on the mobile version of your website. In order to provide you with the most accurate assistance, we would appreciate the opportunity to view the issue directly on your site.

Our demo sites may not always reflect the latest versions due to caching systems, which could potentially omit recent updates or changes.

Thank you for your cooperation and understanding. We look forward to resolving this matter efficiently.

Best regards,
Jack Richardson
The 8Theme Team

#411278 Copied
Tagged: e-commerce solutions, filter closing, mobile optimization, mobile widgets, responsive design, woocommerce themes, wordpress
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