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Trying to use imagify with the theme is noot working

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Mazzella

Participant

August 22, 2024 at 16:23

Hello,
I’m trying to use imagify with the new generation images but the htacces to link to the right images doesn’t work?

Can you tell me why?

Please, contact administrator
for this information.

#411204 Copied

3 Answers

Rose Tyler

Support staff

August 23, 2024 at 09:01

Hello Mazzella,

Thank you for reaching out to us.

To assist you better, could you please provide us with more details about the problem and some screenshots? Specifically, it would be helpful to know any error messages you are receiving or a detailed description of what occurs when you attempt to link to the images. This information will enable us to provide you with more accurate and tailored assistance.

In the meantime, please ensure that your .htaccess file is correctly configured and that you have the necessary permissions set to modify this file. Sometimes, issues arise due to incorrect file permissions or syntax errors in the .htaccess file.

https://prnt.sc/wLYJMJdCIrFV – follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

#411282 Copied

Mazzella

Participant

August 26, 2024 at 12:35

Images new generation are created, the htaccess is ok with all the website i’ve made with the same but not working : https://boutique.vins-ribeauville.com/

exemple with this staging with the theme updated

(same access)

#411645 Copied

Rose Tyler

Support staff

August 26, 2024 at 13:12

Hello Mazzella,

To better understand the issue you are experiencing, could you please provide a more detailed description? Additionally, it would be immensely helpful if you could include any relevant videos or screenshots that illustrate the situation you are referring to. Please also describe the outcome you are hoping to achieve.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#411652 Copied
Tagged: fixing imagify wordpress issue, imagify theme issue, resolve wordpress imagify error, troubleshoot imagify woocommerce theme, woocommerce imagify problem, woocommerce theme imagify solution, wordpress theme imagify not working
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