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WP Dashboard does not load properly when activating XStore theme

This topic has 9 replies, 2 voices, and was last updated 3 weeks ago ago by Andrew Mitchell

be Marketing

Participant

August 23, 2024 at 08:35

Hi there!

Regarding the message you sent me in the comments section through themeforest platform, the agency has paid for your support to help us in this matter.

Our client´s website uses your theme and basically does not load properly and I have to refresh the dashboard webpage over and over until it charges fully. I have already uninstalled all plugins and the theme and the problem strikes when I activate Xstore Theme… any insights about what might be caussing this behaviour??

Thanks in advanced! For further help to you, we grant you the access to the whole website so you can check everyhting freely.

We stay in touch, regards to the team 🙂
Álvaro

Please, contact administrator
for this information.

#411271 Copied Theme version: v.9.3.18

8 Answers

Andrew Mitchell

Support staff

August 23, 2024 at 12:57

Hello, be Marketing,

Thank you for reaching out to us. Could you kindly provide us with FTP access as well? This will enable us to activate debugging for a while to address the issue effectively.

Best Regards,
8Theme’s Team

#411338 Copied

be Marketing

Participant

August 26, 2024 at 07:30

Good morning!

We just created the FTP user for this purpose.

Any further assistance you need from our side, let us know 🙂

Please contact administrator
for this information.

#411596 Copied

Andrew Mitchell

Support staff

August 26, 2024 at 13:52

Hello, be Marketing,

We would like to express our gratitude for providing us with the necessary access. We have successfully updated the Maximum Execution Time by incorporating the following code into the wp-config.php file.
set_time_limit(500);

Kindly verify the changes at your earliest convenience.

Additionally, if there is any server cache present, we kindly request that it be cleared to ensure the updates function correctly.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#411663 Copied

be Marketing

Participant

August 27, 2024 at 07:26

Thank you so much for the quick reply and solution to this topic!

We will test this in the agency and with our client´s online store and we will get back to you soon.

Thanks in advanced again!

Álvaro

#411742 Copied

be Marketing

Participant

August 27, 2024 at 09:59

I am sharing with you a video to see how the WP dashboard keeps on giving the same issue when requesting some data.

Thanks again for the support!

Please contact administrator
for this information.

#411757 Copied

Andrew Mitchell

Support staff

August 29, 2024 at 15:26

Hello, be Marketing,

We hope this message finds you well.

Upon a detailed examination of the issue you reported regarding the panel not loading, we have observed that while the header of the page and all associated scripts and styles are loading correctly, the content itself is not. We have not detected any errors that would typically be highlighted by WordPress’s debug feature.

To assist us further in diagnosing the problem, could you please check if there are any server logs available that might shed light on this issue?

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

#412235 Copied

be Marketing

Participant

August 30, 2024 at 07:41

Good morning,

After keeping some phonecalls with our hosting service, they somehow managed to fix this loading issue.

It seems some caché plugin or configuration was doing exactly the opposite to what it was supposed to do.

I was willing to grant you some of the logs we were receiving through our hosting service to check about this in more depth, but it seems they are unavailable now… Nonetheless, the bugs were very similar to the ones I share with you in the private content area, from stachexchange 🙂

thanks for the help in the matter,
Álvaro

Please contact administrator
for this information.

#412294 Copied

Andrew Mitchell

Support staff

August 30, 2024 at 16:25

Hello, be Marketing,

We are pleased to hear that your issue has been successfully resolved. Please rest assured that we are always here to assist you should you require any further help.

Best Regards,
8Theme’s Team

#412415 Copied
Tagged: ecommerce templates, theme activation problems, woocommerce templates, wordpress, wordpress troubleshooting, wp dashboard issues, xstore theme
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