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Unable to select 2 to 3 slider in mobile view

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

Mohammed Abrar

Participant

August 23, 2024 at 08:38

Hello there,

We are facing an issue on the Home Page with the category sliders and brand sliders. We want to display two images in mobile view, but when we select two images in the options, only one image is being shown. We have deactivated all plugins and checked, but the problem persists. I will share an image for your reference. Please address this issue as soon as possible.

#411272 Copied Theme version: 9.3.18

3 Answers

Tony Rodriguez

Support staff

August 23, 2024 at 09:05

Hello, @Mohammed Abrar,

Thank you for contacting us and for using XStore.

1/ To better understand and address your issue, could you please provide a URL of the page on which you are facing the issue and screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

2/ Furthermore, for a more thorough examination of your settings, we request that you securely provide your site’s wp-admin access credentials in the private content area designated for sensitive information.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

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for this information.

#411285 Copied

Mohammed Abrar

Participant

August 23, 2024 at 10:36

Hello,

On the home page in mobile view, we want to display two category images, but only one category image is being shown. Please refer to the attached image which highlights the section with a green color.

Please find the affected link below
https://uniletstores.com/

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for this information.

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#411305 Copied

Tony Rodriguez

Support staff

August 23, 2024 at 11:43

Hello, @Mohammed Abrar,

Thank you for granting us access to the wp-admin panel.

Upon reviewing your website, we have identified that the issue originates from the custom code within your child theme. We recommend consulting with your website developer to examine and rectify the custom code in the child theme.

Or install a new child theme on your website.

As a temporary measure, we have activated the XStore parent theme on your website, which appears to be functioning correctly. The product categories slider is now operating properly across all devices.

For your reference, we have included a screenshot in the private content area of our correspondence.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#411318 Copied
Tagged: fix woocommerce slider, mobile view issues, slider selection problem, woocommerce mobile troubleshooting, wordpress mobile optimization, wordpress slider solution, wordpress woocommerce templates
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