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When a user enters payment information the page just loads and loads

This topic has 6 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

thebomb

Participant

August 26, 2024 at 20:19

When a customer completes checkout the checkout pages just infinite loads, however, woo-commerce and Stripe both see that the payment and order have succeeded. The customer does not see this though. No order confirmation page is shown.

Please, contact administrator
for this information.

#411699 Copied

5 Answers

Jack Richardson

Support staff

August 27, 2024 at 10:14

Dear @thebomb,

I hope this message finds you well. We are writing to request your assistance with a technical issue we have encountered. Could you kindly verify if the problem persists when using the default Storefront theme with all third-party plugins deactivated? It is possible that the issue may be related to one of the plugins currently active on your website.

Additionally, we have identified a similar issue discussed in the WooCommerce forums, which might be of relevance to your situation. You can view the discussion at the following link: https://wordpress.org/support/topic/thank-you-page-is-not-showing-up/.

We appreciate your cooperation and look forward to your feedback.

Best regards,
Jack Richardson
8Theme’s Team

#411759 Copied

thebomb

Participant

August 27, 2024 at 23:18

Hello,

I have tried to disable all plugins and have tried to fix this for hours.

Please contact administrator
for this information.

#411881 Copied

Jack Richardson

Support staff

August 28, 2024 at 08:19

Dear @thebomb,

I hope this message finds you well.

We have recently conducted a test by activating the default Storefront theme and deactivating the XStore Core plugin on your website. This was done to isolate the issue independently of our XStore theme. Unfortunately, the problem persists, as evidenced by the screenshot provided here: https://prnt.sc/3QSyypYr1PHW. This indicates that the source of the issue is neither our theme nor our plugin.

Additionally, after a few minutes of validation when placing an order, an error message from WooCommerce was recorded, which can be viewed here: https://prnt.sc/Ox8tWoBsCI5T.

Given that the issue does not appear to be related to our theme, we recommend reaching out to WooCommerce plugin support for further assistance.

For the time being, we have left the Storefront theme active on your website. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

#411926 Copied

thebomb

Participant

August 28, 2024 at 15:15

Thank you for your help, that at least points us in the right direction.

Thanks,
Cody

#412040 Copied

Andrew Mitchell

Support staff

August 28, 2024 at 15:15

Dear thebomb,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#412041 Copied
Tagged: efficient payment processing, endless loading problem, optimized woocommerce themes, payment processing issue, resolve payment glitches, user-friendly woocommerce solutions, woocommerce wordpress themes
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When a user enters payment information the page just loads and loads

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