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Ajax error cannot get filters result, pagination not working

This topic has 10 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

David

Participant

August 27, 2024 at 11:14

Hi, I just updated the website and get this error, cannot see results with shop pagination… any ideas ?

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9 Answers

Tony Rodriguez

Support staff

August 27, 2024 at 11:54

Hello, @David,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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David

Participant

August 27, 2024 at 14:10

See attached vidéo link…

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Tony Rodriguez

Support staff

August 27, 2024 at 14:16

Hello, @David,

Thank you for sharing the video illustrating the issue you are encountering.

To assist you further, could you kindly provide your site’s wp-admin access credentials in the private content area? This will enable us to review your settings thoroughly and facilitate a resolution to your problem.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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David

Participant

August 27, 2024 at 16:24

Your personnal access :

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for this information.

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Luca Rossi

Support staff

August 28, 2024 at 08:50

Dear David,

We hope this message finds you well. We encountered a 404 error upon navigating to the second page of our website. Here is a screenshot for your reference: https://prnt.sc/cqQp9wRe-PJR.

Could you kindly assist us by disabling all third-party security and firewall plugins, and then rechecking the page?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

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David

Participant

August 28, 2024 at 13:16

Hi,
I have disabled all third-party security and firewall plugins but got the same issue …
Br,
David

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Luca Rossi

Support staff

August 28, 2024 at 17:45

Dear David,

We hope this message finds you well.

We have noticed an issue with the functionality on the second page of your product category pages on your website. The specific URL that seems to be affected is:
https://viensetvois.fr/categorie-produit/editionsvv/page/2/

To address this, could you kindly assist us with the following tasks?

1. Revert the product category slug to its original setting: “product-category”.
2. Temporarily disable all third-party plugins to rule out any conflicts with the WooCommerce plugin.

We appreciate your prompt attention to these matters. Thank you very much for your cooperation.

Best Regards,
8Theme’s Team

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David

Participant

August 29, 2024 at 09:04

Hi,
Finally, it comes from custom links added to the menu…
Thank you for guiding me ! And for your fast response…
Br,
david

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Andrew Mitchell

Support staff

August 29, 2024 at 09:21

Dear David,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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Tagged: ajax error solution, filter result error, resolve ajax issue, woocommerce pagination fix, woocommerce templates fix, wordpress ajax fix, wordpress pagination issue
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