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Re-open ticket https://www.8theme.com/topic/add-to-cart-animation-cart-sidebar-popup/#post-412325

This topic has 10 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Tony Rodriguez

Teya Bozhilova

Participant

August 30, 2024 at 10:40

Unfortunately the solution didn’t work and ticket was closed too early.

I’m sending access details, can you please check what’s the reason it does not work, even if I followed the instructions

Please, contact administrator
for this information.

#412333 Copied

9 Answers

Tony Rodriguez

Support staff

August 30, 2024 at 11:11

Hello, @Teya Bozhilova,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we noticed that the XStore theme is not currently activated. To assist you effectively, we kindly request that you verify this on your end and provide us with the WP-admin access credentials for the site where the XStore theme is in use.

This will enable us to review your settings and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#412340 Copied

Teya Bozhilova

Participant

August 30, 2024 at 11:14

Please check private message

Please contact administrator
for this information.

#412343 Copied

Tony Rodriguez

Support staff

August 30, 2024 at 11:29

Hello, @Teya Bozhilova,

Thank you for your response.

We are currently unable to access your website and would appreciate it if you could provide us with valid login details. Kindly submit these credentials in the private content area designated for secure information exchange. This will enable us to review your settings and offer the necessary assistance.

Additionally, we recommend that you watch the reference video we have provided in the private content area for further guidance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#412349 Copied

Teya Bozhilova

Participant

August 30, 2024 at 15:19

The login credential were shared in previous messages. Let me re-share in private

Please contact administrator
for this information.

#412399 Copied

Tony Rodriguez

Support staff

August 31, 2024 at 05:17

Hello, @Teya Bozhilova,

We are currently unable to access your website as the credentials provided appear to be invalid or not working. Could you please verify and provide us with valid access details?

Ensuring correct access will enable us to review your settings and assist you effectively.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

#412456 Copied

Teya Bozhilova

Participant

August 31, 2024 at 08:10

Apologies for the inconvenience. Mistake fixed. You should now be able to login with the details I provided.

#412474 Copied

Tony Rodriguez

Support staff

August 31, 2024 at 08:30

Hello, @Teya Bozhilova,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have modified the shopping cart off-canvas settings by enabling the “Automatically Open Canvas” option. This adjustment was made through the XStore Builders under the Header Builder via Elementor.

For a visual reference, you may view the image provided in the private content area.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#412480 Copied

Teya Bozhilova

Participant

August 31, 2024 at 08:54

Thank you so much for the help! I can confirm it now works.

one more thing – how do I enable a sales booster in the end of this popup cart?

In some of the demos there was ” Only $50 more until Free Shipping”

#412487 Copied

Tony Rodriguez

Support staff

August 31, 2024 at 09:19

Hello, @Teya Bozhilova,

Thank you for your response

Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/134-progress-bar

We hope this helps.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get fast assistance

Thank you for your understanding.

Best Regards,
The 8Theme Team

#412491 Copied
Tagged: add to cart animation, cart sidebar popup, ecommerce solution, ticket reopen, web development support, woocommerce templates, wordpress 8theme
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