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I can’t do the latest update I need you to help me solve this problem

This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

LUKITA

Participant

September 1, 2024 at 23:59

I’ve tried several times to update and I can’t.

#412615 Copied

4 Answers

Tony Rodriguez

Support staff

September 2, 2024 at 06:25

Hello, @LUKITA,

Thank you for reaching out to us and for choosing XStore.

To address your current issue, we kindly ask that you refer to the steps outlined in our theme documentation, which can be accessed via the following link: (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

Should the problem persist, we request that you back up your database and files. Subsequently, please provide your site’s wp-admin access in the private content area. This will enable us to update the XStore theme and core plugin on your site and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#412630 Copied

LUKITA

Participant

September 2, 2024 at 12:57

I press the button to update the plugin and after a few seconds I realize that it is updated, however, when I update the page it appears to update again. In addition, this message appears at the top. I did the step by step and it didn’t work.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#412724 Copied

Tony Rodriguez

Support staff

September 2, 2024 at 13:42

Hello, @LUKITA,

Thank you for providing the wp-admin access.

We are pleased to inform you that the issue you reported has been successfully resolved. We have updated the XStore core plugin on your website to ensure optimal performance.

Please clear your browser’s cache before revisiting your site to see the improvements.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#412732 Copied

Andrew Mitchell

Support staff

September 3, 2024 at 01:50

Dear LUKITA,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#412798 Copied
Tagged: problem solving, technical support, update assistance, update issues, woocommerce troubleshooting, wordpress help, wordpress woocommerce themes
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I can’t do the latest update I need you to help me solve this problem

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