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Issue with importing header when i try to import header

This topic has 5 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Andrew Mitchell

  • Avatar: Abdul Moiz
    Abdul Moiz
    Participant
    September 4, 2024 at 09:15

    when I try to import header from store rebuild templates it does import anything. just an my empty container appears. how can I fix this issue.

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    support staff only.
    #412971 Copied Theme version: 9.4.0
    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 4, 2024 at 09:20

    Hello, @Abdul Moiz,

    Thank you so much for purchasing our theme and contacting our support center.

    Please refer to our detailed theme documentation to guide you through the steps necessary for setting up the new XStore Header Builder with Elementor. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

    We trust this resource will be helpful to you.

    Should the issue persist, kindly provide a screenshot of the problem along with your site’s wp-admin access credentials in the private content area. This information will enable us to review your settings and assist you more effectively in resolving the issue.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #412973 Copied
    Avatar: Abdul Moiz
    Abdul Moiz
    Participant
    September 4, 2024 at 09:29

    I’m unable to import any content from store studio / store pre build template

    Please contact administrator
    for this information.
    #412974 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    September 4, 2024 at 09:41

    Hello, @anand,

    Thank you for providing the wp-admin login details.

    We are pleased to inform you that the issue you reported has been successfully resolved by activating the Grid Container in the Elementor features. For your reference, please check the images in the private content area.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #412976 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 6, 2024 at 11:22

    Dear Abdul Moiz,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #413278 Copied

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