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Mobile Header Not Formatting Correctly On Homepage

This topic has 4 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

Dylan

Participant

September 7, 2024 at 08:58

Hi,

Our mobile header is not formatting correctly around 75% of the time on the homepage. This is extremely worrying as 95% of our traffic is on mobile devices.

Are there any reasons this could be caused? It’s as if it is taking the desktop formatting instead?

I’ve attached screenshots of how it is formatting compared to how it should be (shown on another page).

I have seen a formatting warning above the page in one instance, please see on one of the attached images

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support staff only.

#413424 Copied Theme version: 9.4

3 Answers

Tony Rodriguez

Support staff

September 7, 2024 at 09:45

Hello, @Dylan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#413436 Copied

Dylan

Participant

September 7, 2024 at 09:50

Brilliant thanks for your help!

#413437 Copied

Tony Rodriguez

Support staff

September 7, 2024 at 11:33

Hello, @Dylan,

You are welcome!

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#413444 Copied
Tagged: best selling themes, correcting mobile header, homepage formatting, mobile header issues, woocommerce homepage solutions, woocommerce themes
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Mobile Header Not Formatting Correctly On Homepage

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