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Shop page banner not updating after editing

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

Yitzhak

Participant

September 10, 2024 at 05:54

Hi,

I have updated the shop page banner but it is not updating on the live webpage it only displays the default content.

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3 Answers

Tony Rodriguez

Support staff

September 10, 2024 at 06:55

Hello, @Yitzhak,

Thank you for contacting us and for using XStore.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If you are using the Lightspeed server, Please disable Lightspeed server cache and check again.

We suggest that you attempt to temporarily disable any caching (CDN) and cache plugins, Flush the server cache completely and clear the browser cache, and then check again.

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

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Yitzhak

Participant

September 10, 2024 at 10:06

I have disabled the Lite Speed plugin but it has not changed

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Tony Rodriguez

Support staff

September 10, 2024 at 13:20

Hello, @Yitzhak,

Thank you for your response.

Upon reviewing your website, we are pleased to inform you that we did not encounter any issues. We kindly request that you clear your browser cache and revisit the site to see if the problem persists.

Additionally, we have prepared a video tutorial to assist you further. You can find the video link in the private content area of our support platform.

Should the issue continue, please capture a video demonstrating the problem and inform us about the browser you are using. This will enable us to investigate the matter more thoroughly and provide you with the necessary support.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

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Tagged: banner update problems, editing issues, not updating, shop page banner, woocommerce themes, wordpress, wordpress troubleshooting
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